IT Help Desk & Field Engineer
About The Position
This is a hybrid position based in San Diego, CA, requiring candidates to support onsite visits to local clients for prescheduled or emergency dispatch. The ideal candidate is sharp, resourceful, calm under pressure, and loves solving problems and restoring order in technology. Endsight is a fast-growing IT Managed Service Provider built on the core belief that helping others thrive leads to mutual success. They partner with small and mid-sized organizations, including nonprofits, to ensure their technology performs flawlessly. Endsight fosters a team environment that encourages fast learning, deep connections, and impactful work, where teammates collaborate and support one another.
Requirements
- Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
- Previous MSP experience Required
- Reliable Transportation and Current Driver's license
- Strong aptitude for Customer Service
- Ability to self-schedule and project plan for small engagements
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Respond to emergency situations effectively, maintaining poise and focus
Nice To Haves
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
Responsibilities
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
Benefits
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
