IT Help Desk Engineer
About The Position
This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise. You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled. Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.
Requirements
- Must have 5 years minimum IT Help Desk
- Must have 3 years IT MSP experience
- Strong aptitude for Customer Service
- Ability to organize and manage multiple priorities
- Excellent analytical, verbal, and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Able and willing to collaborate as part of a team
- Reliable Transportation and Current Driver's license
- Respond to emergency situations effectively, maintaining poise and focus
Nice To Haves
- Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
- Bachelor's degree (in a related field) or equivalent experience
- Strong Networking Skills
Responsibilities
- Providing remote IT support across a variety of systems and platforms
- Solving complex challenges with patience, curiosity, and a service-first mindset
- Collaborating closely with teammates to create consistently excellent client experiences
- Continuously learning new technologies and sharpening your craft
- Heading onsite for hands-on installations, configurations, and troubleshooting as needed.
Benefits
- Medical: Company pays 100% of the base plan for the employee and family
- Dental & Vision
- 401(k) with employer matching
- Accrued Paid Time Off
- 9 Paid Holidays
- Career Pathing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
