IT Help Desk Associate

Nextten Stauer • Burnsville, MN

7d

About The Position

The IT Help Desk Associate provides first-level technical support to employees and users, helping resolve hardware, software, network, account, and application-related issues. This role serves as a primary point of contact for IT support requests and ensures issues are documented, resolved efficiently, and escalated when necessary.

Requirements

• Windows: 2 years (Preferred)
• US work authorization
• Associate degree in Computer Science/MIS-related area or equivalent work experience
• 2 years of experience in technical support of PC, networks and servers preferred
• Excellent working knowledge of personal computer and peripherals
• Experience in systems operations and maintenance
• Advanced knowledge of Active Directory in depth understanding
• Knowledge of group policies
• Good analytical and problem-solving abilities
• Experience with devices like Dell workstations, Laptops, docking stations and peripheral equipment.
• Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
• Experience supporting remote access technologies such as Cisco AnyConnect
• Excellent knowledge of Office 365 Admin and Exchange centers, Azure, and Teams

Nice To Haves

• Help desk experience (Preferred)

Responsibilities

• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Provide desk side training upon request for enterprise applications
• Provide hardware support, printer, and printing support
• Assist the IT Support team with the inventory management of desktops, laptops, printers, and other personal hardware assets
• Assist the IT Support team with software inventory where required
• Provide local office coordination and communication of technical support topics/issues of interest
• Understand client business needs and effectively match client business needs to technology solutions to implement desired solutions
• Work with Systems Administrators in performing IT infrastructure processes and procedures assigned to the team.
• Perform other duties as needed
• Employee equipment and accounts onboarding and offboarding

Benefits

• Health, Vision and Dental coverage
• Flexible Schedules
• Company Paid Basic Life Coverage
• Matching 401k Plan
• Disability Plans
• Paid Holidays & Paid Time Off (PTO)
• Discounted Products
• Fun work environment and many more fun company perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree