IT Help Desk
About The Position
The IT Help Desk role is a full-time, day shift position located in Irmo, SC. The primary responsibility is to monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues. This role provides support from the main office to remote or local end users for the installation, configuration, and maintenance of company-issued devices such as desktops, laptops, tablets, phones, and printers. The position also involves supporting various company software applications, delivering operating system support, managing user accounts, assisting with endpoint deployment and security, providing network support for numerous branch locations, supporting remote workers, assisting with backup systems and disaster recovery, contributing to cybersecurity awareness training, creating IT documentation, and assisting with new hire onboarding.
Requirements
- 2–3 years of hands-on IT support experience in a professional environment.
- Associate degree in Information Technology or a related field (or equivalent experience).
- Strong customer service skills with the ability to communicate effectively with both technical and non-technical users.
- Ability to identify opportunities for process improvements and recommend solutions.
- Proactive problem-solving mindset with a focus on efficiency and reliability.
Responsibilities
- Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
- Provide support from our main office to any remote or local end users for the installation, configuration, and maintenance of company-issued devices, including desktops, laptops, tablets, phones, and printers.
- Support a variety of company software applications (not limited to): Epicor Eclipse ERP, Microsoft Office 365 Suite, Microsoft SharePoint, Microsoft Teams, 8x8 Virtual Office, MITS Business Intelligence, Innovo Suite.
- Deliver operating system support for Windows 11 and iPadOS.
- Create, manage, and maintain company user accounts, including email accounts and access permissions.
- Assist with staging, imaging, and deployment of company endpoints.
- Manage endpoint security, including antivirus/ransomware protection and OS/third-party security patching.
- Provide network support for all branch locations (60+ locations across NC, SC, and GA).
- Support remote workers and ensure secure external access to company resources.
- Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
- Contribute to end-user cybersecurity awareness, including phishing prevention and other software training initiatives.
- Create and maintain IT-related documentation, including user guides and training materials.
- Assist with new hire onboarding to ensure seamless technology setup and orientation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
