IT Help Desk Engineer

Allen Control Systems•Austin, TX

About The Position

Allen Control Systems (ACS) is a cutting-edge defense startup founded by two former Navy electrical engineers with a proven track record in robotics and software. We are developing an autonomous gun turret using advanced computer vision and control systems to precisely detect, track, and neutralize enemy drones. With an engineering-first culture, ACS values technical excellence and continuous learning. Backed by our founders' successful exits from two previous ventures acquired for a combined $180M in 2022, we are committed to ensuring that the groundbreaking technologies we develop have a real-world impact. We are seeking an IT Help Desk Engineer to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives. The ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup.

Requirements

2+ years of IT help desk, technical support, or related experience.
Strong troubleshooting skills across hardware, software, and networking.
Experience with Windows and macOS environments (Linux a plus).
Familiarity with IT ticketing systems and support workflows.
Strong communication skills and a customer-first mindset.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.

Nice To Haves

3–5 years of professional IT support experience.
Hands-on experience in compliance-driven environments.
Background supporting defense or aerospace companies.
Familiarity with vendor security and risk management processes.

Responsibilities

Serve as the first point of contact for IT support, troubleshooting hardware, software, and networking issues.
Assist and manage the Onboarding process for new users.
Manage and track IT help desk tickets, escalating when necessary to meet SLAs.
Configure laptops, install software, and support new employee onboarding.
Perform routine system maintenance to ensure all devices remain secure and up to date.
Assist in documentation efforts, keeping system logs and IT records current.
Work with vendors to gather technical and compliance documentation.
Support compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards.
Communicate effectively with employees, providing timely updates on their IT issues.