IT Help Desk Associate

Dynasty Financial Partners, LLC•St. Petersburg, FL

20d•Onsite

About The Position

Dynasty Financial Partners is seeking a motivated, self-starting IT Support Specialist to join our Technology team. Based in our St. Petersburg office, you'll serve as a critical resource for our employees—delivering hands-on technical support locally while providing remote assistance to team members across our other offices. This role offers the opportunity to work across a broad technology landscape, from day-to-day troubleshooting to infrastructure administration and cybersecurity initiatives.

Requirements

1–2 years of experience in an internal IT support or Helpdesk role
Strong understanding of desktop hardware, operating systems, and diagnostic tools
Proficiency with Microsoft Office, Outlook, and mobile device configuration and support
Experience administering Microsoft 365 and related admin portals
Foundational knowledge of networking principles, including:
Client-server architecture, switching, and TCP/IP protocols (DNS, WINS, DHCP, routing)
CAT cabling, wireless security, and firewall technologies
OSI Model fundamentals
Entry-level Active Directory and/or Entra experience with the ability to perform basic user account administration
Familiarity with troubleshooting network connections, web conferencing, and Wi-Fi issues
Ability to follow and execute process-driven workflows
Familiarity with ITIL framework principles

Nice To Haves

CompTIA, Microsoft, and/or Cisco certifications are a plus
Exposure to Fortinet and Cisco Meraki hardware is ideal
Experience with management tools such as NinjaOne, Intune, Microsoft 365 Admin Centers, and PowerShell are a plus

Responsibilities

Deliver first and second-tier technical support to Dynasty employees, both onsite and remotely
Troubleshoot hardware, software, and connectivity issues across workstations, mobile devices, printers, phones, and web conferencing tools
Translate complex technical issues into clear, understandable guidance for non-technical users
Assist with server administration tasks including user and group management, security permissions, group policies, and resource monitoring within Active Directory and Azure Active Directory
Configure, maintain, and troubleshoot internal infrastructure including servers, routers, switches, firewalls, and security updates
Monitor datacenter and cloud environment health using existing tools; build, test, and maintain servers as needed
Administer and support Microsoft technologies including Exchange, Microsoft 365, SharePoint, Intune, and Autopilot
Troubleshoot email issues such as bounce-backs, spam filtering, transmission failures, and mobile app configurations
Able to navigate and troubleshoot GenAI content
Manage technology assets, deploy system images, and ensure compliance with firm policies
Execute onboarding and offboarding procedures, including workstation deployment and decommissioning
Support routine updates, patches, and hardware lifecycle planning
Assist in monitoring, maintaining, and implementing cybersecurity policies and solutions across the internal environment
Partner with external MSPs, hardware vendors, and software providers to resolve issues and implement solutions
Collaborate with internal departments on cross-functional technology initiatives
Travel occasionally throughout the United States to support Dynasty network firms with IT projects
Respond promptly to critical incidents as needed