WS - IT Help Desk Assistant
University of Pikeville•Pikeville, KY
•Onsite
About The Position
Work at the IT Helpdesk to gain hands-on experience in troubleshooting, customer service, and professional communication. Ideal for students interested in IT careers and developing practical technical support skills.
Requirements
- Communication (C)
- Teamwork (TW)
- Professionalism (P)
- Career & Self Development (CSD)
- Critical Thinking (CT)
- Community Transformation (CTR)
- Leadership (L)
- Technology (T)
- Basic computer knowledge
- Microsoft Word and Excel
Nice To Haves
- Professionalism
- patience
- people-first attitude
- willingness to learn new technologies and customer service skills
- strong active listening
- attention to detail
- organizational skills
- time management
- written & verbal communication
- team orientation
- Computer Skills: Word, Excel, PowerPoint, Social Media and New Technology, troubleshooting hardware and software.
Responsibilities
- Work a helpdesk ticket queue.
- Respond, effectively communicate, and resolve issues in a timely manner
- Assist student body with utilizing provided IT resources
- Deploy, implement, and maintain endpoint devices for faculty, staff, and students
- Work independently and function in a team environment
- Other duties as assigned
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
