IT Help Desk Analyst

Aston Carter • Fargo, ND

2d • $20 - $25 • Onsite

About The Position

We are seeking a dedicated Administrative Associate to provide technical support to internal employees. The successful candidate will assist with troubleshooting network outages, handle voicemail box setup, and offer Tier 1 support. This role involves a balanced mix of phone and email communication.

Requirements

• Strong customer service skills.
• At least 1 year of experience in customer service performing technical support.

Nice To Haves

• Experience with Microsoft Azure is a plus.

Responsibilities

• Provide technical support to internal employees.
• Troubleshoot network outages and open trouble tickets with circuit vendors as necessary, including individual stores' internet circuits.
• Set up, configure, and delete voicemail boxes.
• Write clear and comprehensive documentation.
• Communicate effectively via phone and email, primarily with internal employees and occasionally with vendors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed