IT Hardware Technician

Dynamic Lifecycle Innovations•Onalaska, WI

20d•$23 - $27•Onsite

About The Position

This is a hands-on hardware and production role, not an IT support position. The role involves using technical aptitude and knowledge of IT hardware to test, diagnose, troubleshoot, and process a variety of electronic equipment. It is a specialized production technician role within a fast-paced, rate-based warehouse and production environment, focusing on IT hardware rather than traditional IT support or help desk functions.

Requirements

High school diploma or equivalent
Basic understanding of computer hardware
Knowledge of computer refurbishing and repair processes
Knowledge of networking equipment, servers, Apple devices, and other IT hardware components
Strong hardware troubleshooting and diagnostic abilities
Advanced problem-solving and critical-thinking skills
Strong work ethic and integrity
Advanced computer operation skills
High attention to detail and strong organizational skills
Analytical mindset with the ability to work both independently and as part of a team
Willingness and ability to learn new processes and equipment
Ability to use basic hand tools
Ability to positively navigate and adapt to change

Nice To Haves

Experience troubleshooting both hardware and software issues
Spreadsheet and database entry experience
Intermediate math skills
Ability to track and interpret production numbers
Knowledge of how to recognize valuable electronic equipment
Experience managing small continuous improvement projects

Responsibilities

Process IT hardware and other production material according to defined procedures while consistently achieving production goals
Work with complex IT equipment, including Apple devices, servers, networking equipment, and miscellaneous electronics
Verify customer requirements and use hand tools and software programs to accurately process and track material
Perform advanced IT hardware diagnostics to identify, analyze, and resolve complex hardware issues
Document and maintain production results using ERP systems, worksheets, and other software applications
Evaluate equipment and processes with an understanding of how time, resources, and product value impact profitability
Bring a continuous improvement mindset to your work by supporting and championing positive changes
Serve as a subject matter expert within your areas of expertise when appropriate
Flex into Sort Technician and Refurbishing Technician processes as business needs arise