IT Hardware Engineer
About The Position
Galapagos Federal Systems LLC is seeking an enthusiastic and well-qualified IT Hardware Engineer. This role involves designing, deploying, testing, and sustaining enterprise IT hardware systems in both classified and unclassified environments. The position offers advanced (Tier 3) technical support for hardware systems, ensuring reliability, security, and compliance with Intelligence Community and DoD information assurance requirements. The Hardware Engineer will manage the IT asset lifecycle, troubleshoot complex hardware issues, support enterprise services, and develop standard operating procedures (SOPs) to maintain mission readiness.
Requirements
- Active Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance
- 5+ years of experience designing, deploying, and maintaining enterprise IT hardware systems, preferably within Department of Defense (DoD) or Intelligence Community (IC) environments
- Willingness to support after-hours, on-call, or emergency operations as required
- Proven hands-on experience with hardware installations, upgrades, system testing, troubleshooting, and enterprise IT service and support environments
- Experience providing Tier 3 technical support and resolving complex hardware-related issues
- Knowledge of IT asset management, configuration management, and equipment lifecycle processes
- Experience with customer relationship management, stakeholder support, change management, risk management, and Information Technology Service Management (ITSM) frameworks
- Familiarity with cybersecurity and accreditation standards, including ICD 503, DCID 6/3, DIA-CAP, and applicable NIST guidance
- Proficiency working in classified IT environments, including security procedures, operational processes, and classified systems terminology
- Experience supporting Defense Intelligence Agency (DIA) or Intelligence Community (IC) missions
- Familiarity with enterprise hardware infrastructure and facility-based IT systems
- Bachelor’s degree in Information Technology, Computer Engineering, Electronics Engineering, Computer Science, or a related technical discipline
- Relevant experience may be substituted in lieu of a degree
- CompTIA Security+ CE or equivalent IAT II certification
- Must be compliant with DoD 8140 certification and training requirements
Nice To Haves
- Vendor-specific hardware certifications (Dell, HPE, Cisco, etc.)
- ITIL Foundation
Responsibilities
- Design, deploy, configure, and maintain enterprise IT hardware systems
- Conduct hardware testing, validation, and troubleshooting to ensure operational performance
- Provide Tier 3 support for complex hardware failures, including root cause analysis and repair coordination
- Support and maintain IT equipment, assets, and systems across DIA facilities
- Develop, document, and maintain hardware support SOPs and technical procedures
- Support hardware life cycle management, including installation, maintenance, upgrades, and decommissioning
- Assist with change management, risk management, and IT service management activities
- Collaborate with engineering, operations, and cybersecurity teams to support mission requirements
- Maintain accurate documentation for hardware configurations, installations, and repairs
- Ensure systems comply with information assurance, security, and compliance requirements
- Support operations in classified IT environments, following applicable security handling procedures
Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Paid Parental Leave
- Tuition reimbursement
- Paid federal holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
