IT Hardware Asset Management Lead

Pacific Life•Charlotte, NC

1d•Hybrid

About The Position

The IT Hardware Asset Management Lead will be responsible for the enterprise-wide management of enterprise wide IT assets (PCs, iPhones, iPads, Servers, Network Gear, etc) with primary focus on maintaining a hyper accurate CMDB in ServiceNow. The role will require knowledge of hardware inventory management, PC refresh scheduling, Procurement of hardware, and solid understanding of the Hardware life cycle from purchase to e-wasting and recycling. This key role will require prior significant experience with ServiceNow or other establish ITSM system. We are looking for an analyst who possesses the technical skills to effectively collaborate with a diverse set of technical resources. The successful candidate will have been a contributor in a large enterprise with 4+ years of experience.

Requirements

4+ years of experience in hardware management, associate’s or bachelor’s degree, or equivalent experience.
2+ years of leadership experience
Prior experience with software tools such as Flexera, ServiceNow, SCCM, Intune, and Nexthink.
Should possess a solid understanding of IT Asset Management software management policies, procedures, and practices.
Experience using HAM tools to update the AMDB and CMDB well as the knowledge of how to manually reconcile data.
Solid interpersonal, collaboration, communication and relationship skills delivering a positive customer experience.
Strong organizational skills to manage multiple engagements simultaneously.
Experience with data analysis tools including Excel and Power BI.
Familiar with contract/agreement review and accurate interpretation.
Capable of working independently and able to handle multiple priorities.

Nice To Haves

Candidates with IAITAM certifications: Certified Software Asset Manager - CSAM, Certified Asset Manager Professional – CAMP will be preferred, but not required.
ITIL, COBIT or IAITAM Certifications

Responsibilities

Primary focus will be the population and auditing of the ServiceNow CMBD and AMDB.
Lead a global team to ensure uniformity across the environment and proper regulation and handling
Tasks will include procuring, gathering procurement data, hardware data, EOL and EOS data, contract data, warranty information, and all related financial information.
Review and analyze ServiceNow Incidents and Requests as it relates hardware assets
Do data validation between all systems of record
Manage preparation and distribution of pre-defined and ad-hoc reports; identify and recommend hardware that has the potential to be harvested or replaced with lower cost alternatives.
Govern teams across the globe to ensure that HAM processes are being followed.
Perform PC deployment numbers by manufacturer and model type.
Provide data insights that assist with PC, iPhone, iPad replacement schedules.
Monitor changes assets during their life in the environment.
Alert stakeholders to changes that are relevant to them.
Investigate and resolve discrepancies to maintain integrity of software asset data.
Identify and report on potential issues with Pacific Life’s asset tracking tools, Flexera and ServiceNow.
Report on issues with all supporting systems and input.
Develop and maintain Hardware Asset Management related program and process documentation.

Benefits

Medical
Dental
Vision
Wellbeing Reimbursement Account
Paid Time Off
Holiday Schedules
Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation