IT GENERALIST

Arizona Department of Administration • Tucson, AZ

8d • $75,240 • Onsite

About The Position

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an IT Generalist who can train staff in standard work, plans/coordinates projects with IT managers & department personnel. Oversees the technical development, deployment, and maintenance of LANs and IT systems within the prison complex. Maintains mission-critical networks, installs, and configures end-user hardware/software and imaging. Troubleshoots complex network issues. Ensures all agency communication systems, including phone system, smartphones, radios, paging, ACJIS, CATV, IP/analog cameras, video conferencing, thin-client technologies, and IP telephony remain operational. Coordinates hardware installations, maintains voice and data lines (copper/fiber), resolves smartphone and ACJIS equipment issues, manages daily ServiceNow support tickets, maintains IT warehouse inventory, trains staff on AXIS camera installations, and supports work at an ancillary site.

Requirements

• Network topology, network resources, Transmission Control Protocol and Internet Protocol (TCP/IP)
• Personal Computer (PC) operating systems and hardware
• Telecommunication systems
• Printers, copiers, scanners, and faxes
• Application software
• Managing anti-virus, Active Directory user accounts and resources, Exchange email accounts, Smartphones, and data backup systems, including media management
• Managing network resources
• Installing, testing, and repairing telecommunication equipment, voice and data lines, CATV, video conferencing, and IP surveillance cameras
• English sentence structure and grammar
• Customer service
• Building and maintaining interpersonal relationships
• Time management, prioritization, and organization
• Identifying and interpreting end-user issues
• Verbal and written communication
• Report preparation
• Technical troubleshooting and problem-solving
• Testing telecommunication equipment and diagnosing malfunctions
• Reading and interpreting network diagrams, topology, and blueprints
• Lift/carry approximately 30 lbs.
• Push/pull approximately 30 lbs.
• Walk/run approximately .25 miles
• Work in a prison environment
• Learn and adhere to ADCRR policies and procedures
• Analyze and diagnose problems related to operating and network systems and develop effective solutions
• Understand complex interrelated technology and software functions
• Enhance and maintain operating systems and related software to optimize computer performance
• Plan and conduct extensive technical surveys
• Consult on issues and requests from end-users
• Be self-motivated and perform duties unsupervised

Nice To Haves

• Network certification (i.e., Computing Technology Industry Association A+ Certification (CompTIA A+), or Microsoft Solution Expert Certification (MCSE)
• A minimum of three (3) years of experience in a networking environment and technical training covering data communications principles, electronics, and Local Area Networks or four (4) years on-the-job training in a networking environment
• Telecommunications environment with coursework in above areas

Responsibilities

• Performs systems analysis. Plans projects and implements based on project requirements
• Provides guidance, assistance, and training
• Installs, configures, and upgrades client workstation operating systems and applications
• Troubleshoots complex hardware and software problems in support of end-users
• Initiates and enforces network security via passwords, anti-virus software and intruder detection programs
• Reviews configuration change proposals for compliance to established standards (standard work), guidelines and policies
• Creates, modifies, moves and deletes user accounts in conjunction with customer services
• Plans, tests, and implements Local and Wide Area Network development specifications
• Prepares reports and develops implementation plans, attends training classes, seminars, and reads trade journals to keep abreast of current industry trends
• Drives on State business
• Performs other duties appropriate to the assignment

Benefits

• Vacation and sick days with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Robust and affordable insurance plan to include medical, dental, life, short-term and long-term disability options
• Exceptional retirement program
• Optional employee benefits such as deferred compensation plans, credit union membership, and a wellness program
• An incentivized commuter club and public transportation subsidy program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed