IT Generalist I

KFI Engineers PC • Cincinnati, OH

4d • Onsite

About The Position

The IT Generalist plays a role in supporting the technological infrastructure of the organization and ensuring the smooth operation of hardware, software, and network systems. This position contributes to maintaining a secure, efficient, and user-friendly IT environment that supports the company’s mission and daily operations. The focus of this position will be on mastering Tier 1 support, understanding core systems, and developing strong customer service habits.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Basic knowledge of Windows OS and Microsoft Office
• Excellent verbal and written communication skills.
• Ability to resolve questions in a professional, courteous and efficient manner.
• Knowledge of computer technology/systems and specific areas of application.
• Proficiency in basic PC troubleshooting, printer issues, Office Suite, VPN, Windows OS, imaging computers, and Autodesk products.
• Organized and able to manage time effectively.
• Strong interpersonal skills and ability to collaborate with others.
• Represent KFI in a professional manner and comply with policies and procedures.
• Strong problem-solving skills and the ability to communicate technical information clearly to non-technical users.
• Travel: minimal as needed for projects and/or training.

Nice To Haves

• Bachelor’s degree in information technology, Computer Science, or related discipline.
• 0–2 years of experience in IT support or help desk roles.
• Exposure to engineering or architectural software
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Familiarity with ticketing systems and basic IT documentation practices.

Responsibilities

• Provide first-level technical support to end-users, including troubleshooting hardware, software, account set up, passwords resets.
• Install and configure desktop/laptop computers, printers, and basic software.
• Assist with user onboarding/offboarding and account setup.
• Support basic networking tasks (Wi-Fi, VPN connectivity).
• Maintain documentation of IT assets and support resolutions.
• Follows established IT policies and procedures accurately.
• Gain understanding and troubleshooting capabilities of engineering applications (AutoCAD, Revit, Bluebeam).
• Other duties as assigned

Benefits

• Health, dental and vision insurance coverage
• Virtual health services
• Health Savings Account (HSA) & Health Reimbursement Account (HRA) for HDHP enrollees with KFI contributions
• Flexible Spending Account
• 401(k) plan
• Short-term and long-term disability insurance, life and AD&D insurance
• Employee Assistance Program
• Paid Time Off to include Earned Sick and Safe Time in accordance with state laws
• Paid Volunteer Time Off
• Company Paid Holidays
• Tuition Reimbursement
• Bereavement Leave
• Voluntary benefits offered include life, accident, critical illness coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree