IT Generalist

Instawork•San Francisco, CA

2d•$45 - $60•Onsite

About The Position

Instawork is seeking an IT Generalist to help build and maintain enterprise systems, networks, and technologies. This role reports to the Head of IT and Security and requires a strong understanding of general IT, analytical and troubleshooting skills, proficiency in workflow automation, and the ability to learn quickly. The IT Generalist will identify and build solutions impacting business processes, working with vendors and consultants. This position requires the employee to be in the office 5 days a week.

Requirements

Bachelor’s Degree or higher in Computer Science or a related field
2+ years of experience in at least two IT solution development disciplines: technical architecture, network management, application development, middleware, database management, and/or operations
2+ years of working experience with agile methods and processes
Service-oriented, collaborative, and security mindset, dedication to best practices, and continuous improvements
Strong communication skills, attention to detail, and ability to self-organize
In-depth experience with Google Workspace/G-Suite management
Experience in troubleshooting techniques (including RCA) and ticket triage
Experience with modern OS, e.g., MacOS, Windows, Linux, iOS, and Android
Experience managing endpoints in an enterprise environment, preferably with MDM software, e.g., Jamf, JumpCloud
Experience with user management through IdP services, e.g., Google groups, Okta groups, MS AD, and/or other related technologies
Experience with business SaaS applications management, especially around collaboration technologies (e.g., chat, VoIP calls, video conferencing)
Ability to meet deadlines and follow through on assigned projects
Ability to work in a changing environment while maintaining quality and productivity
Ability to plan, drive, and support multiple concurrent projects and initiatives
Ability to carry 25 lbs. up and down stairs

Nice To Haves

2+ years of working experience with software development or security engineering
Experience with service automation through coding/scripting
Experience with Django development framework (Django admin)
Experience with ITSM and HRIS integrations
Experience with IT and InfoSec/Privacy industry-standard compliance frameworks
Experience with VPN and/or Zero Trust configuration
Experience with Cloud (e.g., AWS, GCP) and containerized environment
Ability to learn/work with networking devices configuration and troubleshooting, e.g., firewalls, switches, and routers/access points

Responsibilities

Receive and assess IT support tickets from employees and address IT issues in a timely, professional, and properly prioritized manner.
Assist with account management, including hardware, software, and application permissions, as well as other general IT/network requests as necessary.
Work with external IT partners/vendors to coordinate the delivery and return of IT assets.
Serve as an escalation point for the IT helpdesk support tickets, escalating issues as needed.
Provide on-site IT/network support for internal employees when needed.
Support higher-level IT and Security initiatives, including implementations, evaluations, and integrations of programs and processes.
Maintain updated IT documentation.
Adhere to responsible change management, documentation, and business continuity best practices and processes in coordination with and in support of all team members.
Work collaboratively with other IT team members, internal stakeholders, and external IT partners to solve problems and develop solutions that support our team and business.
Maintained updated project trackers, reports, or dashboards as helpful and efficient to support IT projects and initiatives.
On-call duty as rotation requires (global time zone).

Benefits

Variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity
Equity in the form of stock options