IT Generalist - FabLogix

FabLogix • Duncan, SC

7d • Onsite

About The Position

FabLogix is seeking a hands-on, service-oriented IT Generalist to provide onsite technology support across its pipe fabrication and modular manufacturing facilities. The role supports office staff, project teams, and shop floor operations; serves as the primary liaison to the IT Master Services Provider (MSP); owns day-to-day end-user support and IT equipment; and acts as the primary interface and first-line troubleshooter for the Odoo MRP system. The IT Generalist helps ensure new hires are equipped and productive on their first day, keeps devices and the local network operating reliably in an industrial environment, and collaborates with Operations, Production, Procurement, Accounting, HR, and the MSP.

The position is based onsite in Duncan, South Carolina, and reports to the VP Operations. It supports business growth, including facility expansions and new sites, and helps employees make effective use of company systems.

Requirements

• Associate degree in Information Technology or a related field, or equivalent work experience.
• At least 3 years of hands-on IT support or help desk experience.
• Working knowledge of Windows desktop configuration and Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
• Working knowledge of Active Directory or Entra ID.
• Understanding of networking fundamentals, including TCP/IP, DHCP/DNS, switches, Wi-Fi access points, and VPN.
• Experience setting up and supporting mobile devices and tablets (iOS/Android), including mobile device management tools.
• Service-minded and patient, with the ability to explain technology clearly to office and shop users.
• Organized and self-directed, with strong follow-through on tickets, orders, and documentation.
• Comfortable working on an active shop floor in an industrial environment and using required PPE.
• Clear communicator who can turn user issues into actionable requests for the MSP.
• Trustworthy when handling confidential information and administrative system access.

Nice To Haves

• CompTIA A+ or Network+ certification.
• IT support experience in manufacturing, fabrication, construction, or an industrial environment.
• ERP or MRP experience, such as SAP or Odoo, in a manufacturing environment.
• Experience working alongside a Managed or Master Services Provider (MSP).

Responsibilities

• Serve as the onsite point of contact for the IT MSP, coordinating tickets, escalations, scheduled work, and site visits.
• Assist the MSP with local network and server maintenance, including patching windows, backup verification, hardware replacement, and hands-on troubleshooting.
• Maintain the local network across office and shop areas, including switches, Wi-Fi access points, printers, plotters, and connectivity to shop floor equipment.
• Track MSP issues and service levels; report recurring problems and improvement opportunities to the VP Operations.
• Maintain documentation of network layout, equipment, licenses, and vendor contacts.
• Configure and prepare desktops and laptops for new hires in coordination with HR and hiring managers.
• Set up user accounts, email, software, and role-based access, working with the MSP where required.
• Deliver IT onboarding training covering company systems, Odoo, security practices, and acceptable use.
• Manage offboarding by recovering equipment and coordinating timely removal of system access.
• Provide first-line Odoo MRP troubleshooting across production, inventory, purchasing, and accounting users.
• Resolve Odoo user issues, manage access and roles, and escalate issues to the Odoo implementation partner or MSP as needed.
• Train users on Odoo workflows and develop job aids and quick-reference guides.
• Support Odoo data integrity, reporting, and system updates, and identify process improvements within the MRP.
• Order IT equipment within approved standards and budget in coordination with Procurement.
• Maintain an accurate IT asset inventory, including assignment, warranty, and replacement lifecycle.
• Manage company cell phones, including carrier account administration, device setup, plan changes, and replacements.
• Set up and support shop floor tablets used for drawings, travelers, time entry, and Odoo work orders, including rugged cases, mounting, and charging.
• Provide desktop and end-user support for hardware, software, printing, and peripherals across office and shop users.
• Reinforce security practices such as multifactor authentication, password standards, device updates, and phishing awareness in coordination with the MSP.
• Support client-driven IT and document security requirements on data center and life sciences projects as directed.
• Support IT setup for facility expansions and new sites as the company grows.

Benefits

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Clear pathways for career advancement, with autonomy and flexibility in an entrepreneurial environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree