IT Generalist I

Commonwealth of Pennsylvania•Dauphin County, PA

8h•Hybrid

About The Position

The Pennsylvania Treasury Department’s Bureau of Information Technology Solutions is looking for an IT Generalist to join the team. In this role, you help support the systems that handle important payments for people across the state. If you like solving problems, testing systems, and keeping important applications running, this is the perfect job for you. Join our team that values new ideas, teamwork, and quality. The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners.

Requirements

One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate degree in any information technology field; or An equivalent combination of experience and training
Experience using Microsoft computer applications such as Word, Excel, and Outlook
Experience with troubleshooting techniques in Microsoft Windows environment
Experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned timeframes
Experience in creating and executing test plans for various custom applications
Ability to perform essential job functions

Nice To Haves

Experience with OnBase workplace and related functions
Experience testing, troubleshooting, and identifying reported problems with application processes

Responsibilities

Track daily system activity to confirm accurate file intake and workflow execution
Diagnose production issues, document findings, and respond to user calls and tickets
Test system software, analyze outputs, and create test plans with business users
Update letter and check templates and support system upgrades
Assist staff with questions, provide guidance, and ensure effective use of technology resources
Participate in training and exercises that support operational readiness