IT Generalist

Computational Physics•North Springfield, VA

3d•Hybrid

About The Position

Computational Physics, Inc. (CPI) is seeking a full-time IT Generalist to join their Corporate Technology team. This role provides day-to-day IT support to approximately 90 employees, maintains core infrastructure, and contributes to technology initiatives within a hybrid and cleared-facility environment. It is a hands-on, varied role focused on problem-solving and ensuring employee productivity. The IT Generalist will be the primary point of contact for IT support and a key contributor to the company's systems. Responsibilities include help desk support, workstation deployment, account administration, infrastructure and systems support, endpoint security maintenance, network documentation, administration of collaboration tools, support for security and compliance (NIST SP 800-171, CMMC/DFARS), protection of controlled information, project support, documentation maintenance, vendor evaluation, and end-user mentoring.

Requirements

Associate's degree in Information Technology, Computer Science, or a related field - or an equivalent combination of education and experience.
1–3 years of IT support or help desk experience in a professional environment.
Working knowledge of Windows 11 and macOS.
Familiarity with Active Directory, cloud-based IAM tools, and productivity and collaboration suites (Google Workspace, Microsoft 365).
Familiarity with network and endpoint security.
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
Strong customer service orientation and written and verbal communication skills.
U.S. citizenship and the ability to obtain and maintain a U.S. Government security clearance.

Nice To Haves

Familiarity with Linux in a workstation or server environment.
Experience supporting a cleared-facility or federal contracting environment.
Exposure to NIST SP 800-171, CMMC, or DFARS compliance activities.
Relevant certifications (e.g., CompTIA A+, Network+, or Security+).
Ability to obtain a U.S. Government security clearance.

Responsibilities

Serve as the first point of contact for hardware, software, and connectivity issues via email, chat, phone, and in person.
Install and troubleshoot applications, and manage printer, peripheral, and AV/conference room equipment.
Image, configure, deploy, and maintain Windows, Linux, and macOS workstations and laptops.
Track IT asset inventory and lifecycle documentation.
Administer user accounts in Google Workspace, JumpCloud, and on-prem Active Directory.
Support and monitor on-premises and cloud infrastructure including servers, storage, and networking equipment.
Support backup, recovery, and business continuity procedures.
Maintain endpoint security - assist with patch management, antivirus, and endpoint security compliance across managed devices.
Document the network - assist with maintaining and documenting network configurations including switches, firewalls, and wireless access points.
Administer collaboration tools - help administer collaboration and productivity tools, primarily Google Workspace.
Support security and compliance - support information security policies and procedures in accordance with NIST SP 800-171 and applicable government contract requirements, and assist with CMMC/DFARS compliance activities as directed.
Protect controlled information - follow security incident identification and escalation procedures, and ensure proper handling and access controls for controlled unclassified information (CUI).
Support projects and migrations - assist with IT infrastructure upgrades, system migrations, and tool implementations.
Maintain documentation - keep technical documentation, SOPs, and knowledge base articles current.
Evaluate vendors - assess vendor solutions and make recommendations to the Corporate Technology Manager.
Mentor end users - provide guidance and informal mentoring to colleagues across the company.