IT Gaming Systems Specialist (7063)

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Coachella, CA

8d•Onsite

About The Position

This position is responsible for supporting the configuration, monitoring, maintenance, and administration of gaming-related systems and associated IT infrastructure. The role performs routine operational tasks, troubleshooting, documentation, and upgrading support to ensure systems remain available, secure, and compliant. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters. Team, where your experience is our top priority. Every person and detail matters.

Requirements

High School Diploma or GED required.
One (1) year of related IT systems, technical support, or operations experience preferred.
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Deliver our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards.
Serves as an escalation point for gaming systems, system interfaces, and related IT infrastructure.
Monitor gaming systems, servers, and applications to ensure availability, performance, and compliance.
Guides architectural planning including monitoring, tuning, patching, and basic configuration changes in accordance with established procedures.
Evaluates system performance, validations, and reconciliations to support gaming system integrity and regulatory compliance.
Troubleshoot system and hardware issues, place service calls as needed, and co-authors and implements standard operating procedures (SOPs) for unresolved or critical issues.
Manages and escalates deployments for gaming and supporting systems.
Support testing and validation of new or modified gaming systems to ensure functionality and compliance with regulatory standards.
Develop, document, and maintain procedures related to system usage, monitoring, and operational support.
Maintain confidentiality of gaming systems, applications, data, and access credentials.
Manages security architecture, and audit support activities for gaming systems in accordance with internal controls.
Communicate system status, incidents, and maintenance activities to appropriate stakeholders.
Support projects related to gaming systems and infrastructure enhancements as assigned.
May be placed on-call and required to respond during non-scheduled hours to support gaming operations.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS) and applicable gaming regulations.
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.