IT Functional Analyst (Technical Product Manager)

State of Maryland • Baltimore City, MD

17h • Hybrid

About The Position

The Maryland Department of General Services (DGS) supports State and local government agencies, as well as local non-profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for State buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the State procurement process. This role is positioned within the Business Enterprise Administration, Information Technology Division of the Department of General Services (DGS), where its primary objective is to facilitate the implementation, adoption, enhancement, and ongoing support of the technology platform. In addition, this role provides leadership and support for technology strategies and initiatives, as well as general process planning, requirements gathering and validation, and process and procedure improvement within the agency. This role involves managing various aspects of technology operations and coordination, including business process and procedure transformation, not limited to the development, documentation, and coordination with the State workforce on current and future agency IT processes and procedures, and recommendations for improvement activities and use of technology to streamline processes.

Requirements

• Bachelor’s degree from an accredited college or university in computer science, information technology, information science, or a related field.
• 5+ years of experience in product delivery, including 5+ years in modern product development or product ownership roles.
• Proven experience leading product teams in launching new capabilities and maintaining systems in production at scale.
• Proven experience aligning technology products with business processes.
• Proven experience creating and managing product roadmaps and prioritized backlogs.
• 3+ years of experience in Agile project delivery and development practices.
• 3+ years of experience in Human-centered design and client-facing roles, such as business analysis or user research.
• 3+ years of experience in Change management in dynamic, user-focused environments.
• Strong knowledge of modern technologies and agile methodologies, focusing on delivering user value and maintaining a high-quality user experience.
• Demonstrated ability to make data-informed decisions, effectively communicate (written and verbal) and manage change with diverse stakeholders.
• Must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position.

Nice To Haves

• Professional Scrum Product Owner (PSPO), Certified Scrum Product Owner (CSPO), Project Management Professional (PMP), or ITIL Foundation Certification.

Responsibilities

• Define and manage the product roadmap and vision in alignment with State requirements, user needs, and business objectives.
• Prioritize features and enhancements based on value, feasibility, and impact.
• Use quantitative data to understand user behavior and business priorities.
• Define and measure success criteria to ensure product outcomes deliver meaningful value.
• Collaborate with stakeholders, business owners, and designers to gather, document, and translate business and user needs into precise, actionable technical requirements and user stories.
• Ensure product solutions are technically sound, scalable, and compliant with State standards.
• Oversee integration with Maryland’s financial management and ERP systems, coordinating with IT as needed.
• Conduct functional and data analysis to inform project decisions.
• Create and maintain reports on system performance, user engagement, and improvement opportunities.
• Implement quality control processes to validate performance, functionality, and user experience.
• Incorporate feedback to drive iterative improvement.
• Maintain open, consistent communication with stakeholders at all levels.
• Provide updates, address concerns, and manage interdependencies across departments.

Benefits

• Subsidized health benefits coverage for themselves and their dependents (contractual employees working 30+ hours/week may be eligible for 75% subsidy).
• Option to enroll in dental coverage (full premium paid by employee).
• Option to enroll in accidental death and dismemberment insurance (full premium paid by employee).
• Option to enroll in life insurance (full premium paid by employee).
• Leave may be granted to a contractual employee who has worked 120 days in a 12-month period, accruing at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees