Technical Product Analyst

Electronic Systems Inc•Fairfax, VA

26d

About The Position

Xerox Holdings Corporation, through its division XIT Staffing, is seeking a Technical Product Analyst for a client in higher education. This role acts as a crucial link between business analysts, the enterprise service management (ESM) development team, project managers, and operational stakeholders. The Technical Product Analyst will evaluate business requirements, identify process inefficiencies, and propose technically sound solutions that utilize the ESM platform's capabilities. This position also supports other projects within the Customer Engagement business division. The core function is to ensure that incoming requests are clearly understood, feasible, properly scoped, and aligned with best practices throughout their lifecycle, from intake to post-implementation review. In collaboration with the PMO Manager and Development Lead, this role contributes to development prioritization by assessing effort, value, risk, and platform impact, thereby helping to sequence work effectively and set realistic delivery expectations. By operating at the intersection of business analysis, technical solution design, product governance, and continuous improvement, this role aims to enhance solution quality, minimize rework, and boost delivery efficiency. Additionally, the Technical Product Analyst will ensure that implemented solutions are well-documented, achieve their intended outcomes, and are appropriately updated based on stakeholder feedback and operational insights.

Requirements

5+ years in business analysis, technical analysis, product analysis, or a similar hybrid role.
Experience with ITSM/ESM platforms (e.g., TeamDynamix, ServiceNow, Jira Service Management, etc.).
Strong understanding of workflow design, form logic, data mapping, and system configuration principles.
Ability to understand technical constraints and translate them into business-friendly explanations.
Demonstrated ability to evaluate business requirements and recommend solution options.
Excellent communication skills with the ability to collaborate across business and technical teams.
Strong analytical skills with experience documenting user stories, acceptance criteria, and functional designs.
Ability to identify process bottlenecks and propose practical improvements.

Nice To Haves

Experience in higher education, public sector, or customer service operations.
Familiarity with Agile, Scrum, or hybrid project delivery methods.
Exposure to automation, workflow orchestration, or integration tools.
Experience working within a PMO or product organization.
Understanding of ITIL or service management principles.

Responsibilities

Review business requirements and evaluate feasibility within the ESM platform.
Assess current processes for gaps, inefficiencies, and improvement opportunities.
Translate business needs into technical solution options, workflows, forms, and process recommendations.
Provide pre-development design guidance to ensure alignment with platform capabilities and standards.
Work closely with developers to clarify functionality, logic, data needs, and system impacts.
Support the Product Owner/PMO Manager in shaping and maintaining the ESM product roadmap.
Help prioritize backlog items based on value, feasibility, and resource availability.
Document user stories, acceptance criteria, and high-level functional designs.
Ensure consistency, scalability, and reuse across ESM workflows and modules.
Partner with Intake Coordinators to evaluate incoming requests for completeness and clarity.
Identify when requests require process redesign versus simple configuration updates.
Recommend solution paths and help determine the right delivery approach (config, enhancement, integration, or process change).
Support coordination with PMs, BAs, and SMEs to align understanding before build.
Act as a liaison between technical teams and business units, ensuring both sides understand constraints, opportunities, and proposed solutions.
Support workshops, working sessions, and technical discovery discussions.
Provide guidance to BAs and PMs on the technical implications of scope changes or requirements decisions.
Support QA by validating that solutions meet functional intent and align with documented requirements.
Participate in user acceptance testing (UAT) planning and defect triage.
Ensure delivered solutions are consistent with platform standards and best practices.