IT Field Technician

Tri Star Energy•Nashville, TN

1d•Onsite

About The Position

Tri Star Energy is currently seeking an experienced and qualified IT Field Technician to join our innovative Information Technology team in our Store Support Center in Nashville TN. The IT Field Technician is responsible for supporting and maintaining Point-Of-Sale (POS), back office, and network equipment at retail locations in a timely manner with the utmost respect toward employees and customers. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!

Requirements

High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field preferred
2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
VeriFone VASC Commander/Topaz/Ruby 2 Certification required
Or, any equivalent combination of education and experience in job-related activities.

Nice To Haves

Prior experience in a retail environment.
Prior experience supporting Point of Sale (POS) systems.

Responsibilities

Provides support/maintenance to various retail locations and corporate employees.
Provides POS support/maintenance specializing in VeriFone Equipment (Ruby, Sapphire, SPP, etc.).
Provides IT support/maintenance of back office equipment (PC hardware and software, Laser Printer, Handheld Scanner, etc.) and network equipment (LAN and WAN).
Provides technical support/maintenance for third-party equipment (Veeder Root ATG, money order machines, etc.) and fuel dispenser interfaces/fore-court controllers.
Coordinates the organization and documentation of support processes for the purposes of training and knowledge sharing.
Develops improvement programs and implements checklists and technical standards for managing technology at each site, coordinating and tracking progress on the implementation.
Monitors all unresolved tickets, follows up with assigned personnel and communicates target dates to ensure customer expectations are properly managed.
Partners with other IT teams to develop solutions or mitigation strategies for recurring issues and problems.
Facilitates training of field technicians in the performance of duties, coaching and mentoring as needed.
Maintains a focus on continuous improvement and the customer experience, ensures a quality customer service experience and resolves customer concerns.