IT Field Technician
About The Position
Darkhorse Tech provides comprehensive Dental-Specific IT services including Managed Services, startup projects & expansions, and software & hardware sales and maintenance. As a leader in the industry, we foster relationships with technology companies servicing the Dental community. Our company was founded by Reuben Kamp with a focus on building relationships and creating true partnerships. With over 13 years of experience, we service approximately 1400 clients nationwide and are experiencing significant growth while maintaining unparalleled support. We offer both in-person and remote support with technicians located throughout the country. About You: You are service-first, solution-oriented, and accountable. You recognize the importance of efficient, caring, and prioritized client service. When faced with an issue, you follow service standards, provide solutions, and escalate when necessary, communicating progress professionally. You are a team player, ready to support and be supported by your colleagues to achieve a common goal and deliver exceptional service. Field Technician Summary: As a remote Field Technician in the Charlotte, NC area, you will travel to dental offices in your assigned region to assist with technical issues, build client relationships, and provide exceptional customer service. You will also provide remote assistance when not working on-site. This role offers exposure to a wide variety of hardware, software, peripherals (phones, printers), and specialized dental imaging products. We also manage routine maintenance and installations nationwide.
Requirements
- Excellent verbal and written communication
- Proven time management skills
- Proven reliability and the ability to work independently
- Excellent customer service skills
- Problem solving and troubleshooting skills
- 1-2 years of tech support experience
- 1-2 years of customer service experience
- Must have reliable transportation
- Candidates should reside in the Charlotte area
Nice To Haves
- Bachelor’s degree in Information Technology or Computer Science is preferred
Responsibilities
- Provide excellent customer service via phone, remote, and on-site technical support
- Walk clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Perform maintenance tasks on end user devices
- Provide ongoing user training and self-fix solutions to clients
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle technical requests such as password resets, drive mapping, and user account setup
- Run network lines, punch down cable, and terminate RJ45 connections
- Provide Saturday coverage as part of an on-call rotation schedule
- Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
