IT Field Technician

Nouria Energy Services•Savannah, GA

22h•Onsite

About The Position

The IT Field Technician I provides hands-on technical support for retail systems and infrastructure across assigned locations. This role supports installations, troubleshooting, maintenance, and on-site technical needs while working collaboratively with internal IT teams and third-party vendors to resolve issues efficiently and support reliable store operations.

Requirements

High school diploma or equivalent certification required.
1+ year of hands-on field support experience; overall 2–3 years of experience supporting POS systems, site networks, cabling, and related technologies.
Working knowledge of Windows operating systems, computers, printers, POS hardware, and mobile devices.
Basic understanding of networking concepts and troubleshooting techniques.
Ability and willingness to drive daily within the assigned territory to support multiple locations.
Valid driver’s license with a clean driving record, and the ability to meet company motor vehicle and background check requirements.
Ability to lift and carry equipment up to 50 pounds and safely climb ladders for cabling and ceiling-mounted devices.
Strong customer service, communication, and interpersonal skills.
Willingness to learn new technologies and processes.
Ability to work independently in the field and collaboratively within a team environment.
Flexibility to support non-standard hours, including evenings, weekends, and on-call rotations as required.

Nice To Haves

Experience or exposure to using IT ticketing systems to track, document, and maintain incidents and service requests is preferred.
Experience with low-voltage data/telecom cabling, including jacks and patch panels, is strongly preferred.
Retail, convenience store, or multi-site environment experience is a plus.
Technical certifications or completion of IT-related courses are preferred.

Responsibilities

Utilize an IT ticketing system to receive, track, document, and update service requests and incidents through resolution.
Install, configure, upgrade, and maintain IT hardware and software across retail locations.
Troubleshoot wired and wireless network connectivity issues, including cabling, switches, firewalls, and ISP handoffs.
Repair, replace, and test IT equipment, including POS systems, peripherals, endpoints, tablets, IoT devices, CCTV, and network hardware.
Provide on-site and remote technical support for retail technologies such as POS, kiosks, PCs, mobile devices, and network infrastructure.
Collaborate with internal IT teams and third-party vendors to troubleshoot issues and drive resolution through proper escalation.
Accurately document work performed, update tickets, and maintain technical documentation.
Drive daily to multiple retail and operational locations within the assigned territory to perform on-site support, installations, and maintenance.
Travel primarily within the assigned territory, with occasional travel to SC/NC for contingency coverage or major projects.
Maintain tools, equipment, and company-issued assets to ensure quality and safety.
Build positive relationships with internal users, store teams, and external service providers.
Participate in a rotating on-call schedule, including nights and weekends, to support 24/7 operations.
Respond to urgent incidents and emergency calls during on-call rotations or as requested by leadership.
Perform other related duties as assigned.