IT Field Technician

Enmarket • Savannah, GA

2d • Onsite

About The Position

The IT Field Technician I provides hands-on technical support for retail systems and infrastructure across assigned locations. This role supports installations, troubleshooting, maintenance, and on-site technical needs while working collaboratively with internal IT teams and third-party vendors to resolve issues efficiently and support reliable store operations.

Requirements

• High school diploma or equivalent certification required.
• 1+ year of hands-on field support experience; overall 2–3 years of experience supporting POS systems, site networks, cabling, and related technologies.
• Working knowledge of Windows operating systems, computers, printers, POS hardware, and mobile devices.
• Basic understanding of networking concepts and troubleshooting techniques.
• Ability and willingness to drive daily within the assigned territory to support multiple locations.
• Valid driver’s license with a clean driving record, and the ability to meet company motor vehicle and background check requirements.
• Ability to lift and carry equipment up to 50 pounds and safely climb ladders for cabling and ceiling-mounted devices.
• Strong customer service, communication, and interpersonal skills.
• Willingness to learn new technologies and processes.
• Ability to work independently in the field and collaboratively within a team environment.
• Flexibility to support non-standard hours, including evenings, weekends, and on-call rotations as required.

Nice To Haves

• Experience or exposure to using IT ticketing systems to track, document, and maintain incidents and service requests is preferred.
• Experience with low-voltage data/telecom cabling, including jacks and patch panels, is strongly preferred.
• Retail, convenience store, or multi-site environment experience is a plus.
• Technical certifications or completion of IT-related courses are preferred.

Responsibilities

• Utilize an IT ticketing system to receive, track, document, and update service requests and incidents through resolution.
• Install, configure, upgrade, and maintain IT hardware and software across retail locations.
• Troubleshoot wired and wireless network connectivity issues, including cabling, switches, firewalls, and ISP handoffs.
• Repair, replace, and test IT equipment, including POS systems, peripherals, endpoints, tablets, IoT devices, CCTV, and network hardware.
• Provide on-site and remote technical support for retail technologies such as POS, kiosks, PCs, mobile devices, and network infrastructure.
• Collaborate with internal IT teams and third-party vendors to troubleshoot issues and drive resolution through proper escalation.
• Accurately document work performed, update tickets, and maintain technical documentation.
• Drive daily to multiple retail and operational locations within the assigned territory to perform on-site support, installations, and maintenance.
• Travel primarily within the assigned territory, with occasional travel to SC/NC for contingency coverage or major projects.
• Maintain tools, equipment, and company-issued assets to ensure quality and safety.
• Build positive relationships with internal users, store teams, and external service providers.
• Participate in a rotating on-call schedule, including nights and weekends, to support 24/7 operations.
• Respond to urgent incidents and emergency calls during on-call rotations or as requested by leadership.
• Perform other related duties as assigned.

Benefits

• We want you to achieve your goals, have a defined career path and a rewarding work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED