IT Field Technician - Team Lead

Creative Tech•Skokie, IL

1d•Onsite

About The Position

As an IT Field Team Lead, you will be leading small teams of field technicians and coordinating resources for client onboardings nationwide. In addition to this, you will be tackling complex technical challenges such as network stack installation, configurations, and migrations. Please note this is a travel-heavy role, with consistent multi-day trips.

Requirements

Has a passion for IT and takes pride in consistently delivering results
Has excellent time-management and strong organizational skills
Has excellent customer service and communication skills, both written and verbal, ensuring positive interactions within the team and with clients
Is experienced and comfortable in leading teams (ideally in an IT environment)
Has advanced computer hardware and software troubleshooting knowledge
Has a solid understanding of networking and network topography
Has intermediate experience with configuration of switches, routers, and IP protocols
Has intermediate experience with data cabling, such as fiber wiring and cat5/cat6 termination
Has excellent attention to detail and good documentation skills
Approaches work with a proactive, resourceful, and solution-focused mindset
Owns a car with a valid driver’s license
Available to travel overnight and out-of-state for multiple days at a time, several times a month
Is capable of lifting 30lbs and climbing a ladder when necessary

Responsibilities

Work as part of a results-driven team to ensure daily success and client satisfaction
Handle, install, and maintain the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
Mentor and coach junior technicians and contribute to their skill development
Lead and manage a team of field technicians through delegation and team coordination
Effectively identify and set work priorities adapting to the project needs
Be able to travel overnight and out-of-state for multiple days at a time, several times a month
Collaborate with internal support teams to resolve issues and deliver optimal solutions
Create detailed documentation after project completion
Provide assistance to other departments as needed