IT Team Lead

TEKsystems•Cedar Rapids, IA

6d•$35 - $60•Onsite

About The Position

The Cedar Rapids IT Lead is primarily an onsite IT relationship manager, coordinator, and operational leader who owns IT engagement for the plant, drives work across IT teams, triages and prioritizes requests, and provides hands-on support when necessary.

Requirements

IT relationship manager, coordinator, and operational leader
Onsite IT engagement for the plant
Drive work across IT teams
Triage and prioritize requests
Hands-on support when necessary
Experience managing intake and prioritization of requests
Ability to coordinate infrastructure, digital manufacturing, desktop support, security, and project activities
Ability to keep projects moving and remove roadblocks
Ability to shield desktop employees and technical resources from interruptions
Ability to organize work, triage tickets, and align priorities
Ability to improve visibility and accountability for outstanding work
Experience coordinating onboarding events, hardware deployments, workstation setups, moves, MES-related activities, infrastructure work, and production-support needs
Ability to own follow-up and communication until work is completed
Ability to manage cross-functional dependencies and scheduling
Willingness to deploy equipment, assist with workstation setup, coordinate troubleshooting, and help wherever needed during peak periods
"Roll up sleeves" mentality

Responsibilities

Own the IT relationship with Cedar Rapids
Attend and participate in plant leadership and planning discussions.
Understand upcoming business activities before they become emergencies.
Serve as the primary IT contact for Cedar Rapids leadership.
Act as an extension of the plant leadership team, not just a technician.
Coordinate and drive work across IT
Manage intake and prioritization of requests.
Pull the right IT resources in at the right time.
Coordinate infrastructure, digital manufacturing, desktop support, security, and project activities.
Keep projects moving and remove roadblocks.
Act as the gatekeeper and triage lead
Shield the current desktop employee and technical resources from constant interruptions.
Organize work, triage tickets, and ensure priorities are aligned.
Improve visibility and accountability for outstanding work.
Lead operational coordination
Coordinate onboarding events, hardware deployments, workstation setups, moves, MES-related activities, infrastructure work, and production-support needs.
Own follow-up and communication until work is completed.
Help Manage cross-functional dependencies and scheduling.
Provide hands-on help when needed
Should be willing to deploy equipment, assist with workstation setup, coordinate troubleshooting, and help wherever needed during peak periods.
"Roll up sleeves" mentality is important.