IT Field Support Technician
About The Position
The IT Field Support Technician is a hands-on IT role providing reliable, onsite technology support for mill operations. The technician installs, troubleshoots, and maintains critical systems that help operations run safely and efficiently. The role involves travel and working in manufacturing and industrial environments, as well as collaborating with internal IT teams and vendors and escalating complex issues when needed. The position supports hardware installations, troubleshooting, and repairs at mill sites; basic physical IT infrastructure work; application rollouts and hardware refreshes; and accurate ticket documentation. The technician works autonomously while remaining aligned with the broader Field Support team. Interfor offers a competitive salary based on experience, skills, and qualifications, plus a total rewards package that includes a short-term incentive bonus, three weeks of vacation to start, 401(k) matching, an employee share purchase program with matching, and extended health and dental coverage. Candidates offered a position must successfully complete a pre-employment drug test and background check.
Requirements
- 3–5 years of experience in IT support or field support.
- Postsecondary technical education or equivalent experience.
- Strong hands-on troubleshooting skills with PCs, peripherals, Microsoft technologies, and networks.
- Ability to work autonomously while aligned with a broader Field Support team.
- Clear, professional communication skills and ability to build trust with onsite users.
- Ability to work safely in manufacturing and industrial settings and travel frequently.
Responsibilities
- Provide hands-on IT support at mill sites, including hardware installations, troubleshooting, and repairs.
- Perform basic physical IT work, such as network drops, access point installations, and equipment moves.
- Support application rollouts, hardware refreshes, and onsite IT initiatives.
- Accurately log work in the ticketing system and flag recurring issues or risks.
- Partner with internal IT teams and vendors, escalating complex issues when needed.
Benefits
- Short-term incentive bonus
- Three weeks of vacation to start
- 401(k) matching
- Employee Share Purchase Program matching
- Extended health and dental coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
