IT Field Support Analyst

CMA CGM•Mount Juliet, TN

1d•Onsite

About The Position

The IT Field Support Professional will be responsible for implementing, maintaining and supporting IT network infrastructure/solutions in order to contribute to a first-class IT Management Service for our operations. This role operates in complex decision-making environments that impact CEVA Operations with the ability to provide network stability and exemplary end-user experience.

Requirements

Educated to degree level, University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the logistics industry.
Strong expertise within functional domain or technology
Good analytical and problem-solving skills
Ability to influence effectively and negotiate effectively
Able to communicate effectively in English Language both orally and in writing
Able to communicate effectively in the local language both orally and in writing
Able to resolve conflicts
Excellent client-facing and collaboration skills
Ability to work on your own initiative
Excellent team leader and networker
Educated to degree level or equivalent relevant experience
Relevant technical or management qualifications (CCNA/Prince/ITIL etc)

Responsibilities

Install, configure, maintain, upgrade, and support network devices i.e. Cisco/ HP switches, VeloCloud Routers, Ruckus/ Cisco AP’s, Cradlepoints & management software
Diagnose, troubleshoot, and resolve system issues and/or respond to outages
Manage, research, and resolve complex end-user escalation incidents
Test and perform upgrades and patches to installed operating systems and software
May develop plans, schedules, and requirements for deployment of systems
Perform defined processes and practices to manage systems, software, and networks to ensure consistent and reliable operation to meet the business needs
Work with Office of Information Security to monitor threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks
Create and maintain system documentation of processes, procedures, plans, and configurations
Manage and maintain hardware inventory of network switches and other devices

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Company paid accident insurance
Company paid short- and long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program