IT Field Support Analyst

GFL Environmental Inc.•Vaughan, ON

22h•Hybrid

About The Position

The IT Field Support Analyst serves as the primary "Face of IT" for our regional business units. Reporting to the IT Service Support Regional Manager, you will provide high-level technical administration, network maintenance, and Level 2 support. You will act as a strategic liaison, bridging the gap between technical infrastructure and end-user productivity.

Requirements

Graduate degree in Computer Science, Engineering, or a related IT focus.
2-3 years of end-user service experience within large-scale, complex organizations.
Strong knowledge of emerging hardware/software technologies, IT architecture, and governance.
Proven ability to manage diverse constituencies and maintain service levels under high-pressure, mission-critical timelines.
Assertive problem-solver with a strong customer-service orientation and the ability to build relationships at the executive level.
Valid work authorization in the country where the job is located is required.
Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

Nice To Haves

A+ and MCSA certifications are highly preferred.

Responsibilities

Provide expert desk-side and remote assistance for hardware, systems software, and complex network configurations.
Administer computing environments and resolve single or cross-technology incidents independently.
Build strong relationships with senior business unit management to align IT services with regional goals.
Evaluate and design new systems to enhance operations; provide technical consulting for upgrades and production systems.
Enforce IT policies, maintain asset inventory (leases/contracts), and update knowledge base solutions.
Manage non-resolvable issues by coordinating with higher-level teams and leading customer expectation management.