IT Field Services Specialist I - 10a-6:30p M-F
About The Position
The IT Field Services Specialist I is responsible for coordinating, diagnosing, and troubleshooting incoming employee calls. This role involves installing, configuring, and troubleshooting various IT equipment including fiber cables, cabinets, system devices, servers, and peripheral equipment. The specialist will also assist in setting up and conducting extensive controlled testing on new technologies within the facility, and interact with corporate IT on escalated issues. Responsibilities include troubleshooting, repairing, and performing general maintenance, testing, installation, and upgrades to computer systems and peripheral equipment. The role also encompasses the general administration, installation, and relocation of all telephone systems, establishing user IDs and security levels, and providing systems support for automated distribution equipment like printers, scanners, and conveyor systems. The specialist will prepare status reports and documentation, provide timely resolution or escalation of problems, and offer case status updates to management and end-users. Maintaining effective relationships with users and implementing standard operating procedures and customer service guidelines related to IT support are also key aspects of this position.
Requirements
- Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
- Ability to perform basic equipment maintenance and repair
- Ability to lift and move desktop terminals and printers
- Ability to explain system procedures and techniques
- Familiar with distribution systems equipment
- Basic understanding of industry practices
- General proficiency with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Good decision making, analysis and problem solving skills
- Good verbal and written communication skills
- Basic presentation and public speaking skills
- Basic interpersonal skills
- Developing professional credibility
Responsibilities
- Coordinate, diagnose and troubleshoot incoming employee calls.
- Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
- Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.
- Interact with corporate IT on escalated issues.
- Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
- Responsible for the general administration, installation, and relocation of all telephone systems.
- Establish user ID’s and appropriate security levels for all business users within the facility.
- Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
- Prepare status reports and documentation on all work requested and performed.
- Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
- Provide case status updates to management and end-users.
- Support and maintain effective relationships with users.
- Implement standard operating procedures and customer service guidelines relating to IT support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
