IT Field Services Specialist I

Henry Schein•New Berlin, WI

1d•Onsite

About The Position

This role is on-site at our New Berlin, Wisconsin location. The IT Field Services Specialist I is an intermediate level professional developing knowledge within their discipline. This role requires some evaluation, originality, or ingenuity to perform tasks, frequently applying fundamental concepts, practices, and procedures of a particular field. The specialist will apply company policies and procedures to resolve a variety of issues. Work involves problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. The specialist will analyze possible solutions using standard procedures to solve straightforward problems and exercise judgment within defined procedures and practice to determine appropriate action. They will build productive internal/external working relationships and receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

Requirements

Typically 2 to 4 years of related professional experience.
Knowledge of current Windows operating system, MS Office Suite, AS/400, Mobile Device management
Ability to perform basic equipment maintenance and repair, lift and move desktop terminals and printers, explain system procedures and techniques.
Familiar with distribution systems equipment.
Basic understanding of industry practices
General proficiency with tools, systems, and procedures
Basic planning/organizational skills and techniques
Good decision making, analysis and problem solving skills
Good verbal and written communication skills
Basic presentation and public speaking skills
Basic interpersonal skills
Developing professional credibility

Nice To Haves

Typically a Bachelor's Degree or global equivalent in related discipline.

Responsibilities

Coordinate, diagnose and troubleshoot incoming employee calls.
Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment.
Assist in the set up and conduct extensive controlled testing on all new technologies within the facility.
Interact with corporate IT on escalated issues.
Troubleshoot, repair, and perform general maintenance, testing, installation, and upgrade to computer systems and peripheral equipment throughout the facility.
Responsible for the general administration, installation, and relocation of all telephone systems.
Establish user ID’s and appropriate security levels for all business users within the facility.
Provide systems support for all computer automated distribution equipment, including printers and scanning, production, and conveyor systems.
Prepare status reports and documentation on all work requested and performed.
Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.
Provide case status updates to management and end-users.
Support and maintain effective relationships with users.
Implement standard operating procedures and customer service guidelines relating to IT support.