Senior | HubWest

APS

21h•Onsite

About The Position

This role helps keep APS’s communication and technology infrastructure running reliably where it matters most—out in the field. As an IT Field Communications Specialist, you ensure critical technical assets are properly installed, maintained, and improved so services stay connected, even during emergencies. Your work directly supports APS’s mission by enabling fast restoration of services during outages or disasters, helping protect communities and keep power flowing safely and reliably.

Requirements

Equivalent to a high school diploma
Two (2) years related experience troubleshooting and repairing metering and control systems (for IT Field Comm Specialist II)
Five (5) years related experience troubleshooting and repairing metering and control systems (for IT Field Comm Specialist III)
Seven (7) years related experience troubleshooting and repairing metering and control systems (for IT Field Comm Specialist Senior)
Experience installing, maintaining, and supporting technical or communications equipment in a field environment
Ability to identify design deficiencies and contribute to redesigns or modifications when conditions change
Comfort coordinating and directing third‑party support during escalations
Strong problem‑solving skills, especially in high‑impact or time‑sensitive situations like disaster recovery
A collaborative, dependable professional who takes pride in keeping critical systems running

Nice To Haves

Proven experience working on all types of supervisory equipment used by APS.
Experience in designing, installing, configuring, and implementing public safety microwave radio systems and implementing large scale complex IP networks.
Knowledge of the functionality of control schematics.
Demonstrated experience in substation design concepts/practices relating to substation control.
Thorough understanding of protection, metering, and control concepts.
Familiarity with electronic circuit fundamentals.
Demonstrated personal computer skills including working knowledge of both hardware fundamentals and software applications.
Ability to travel statewide, work outdoors, and work overtime.
Technical degree in telecommunication, data communications or equivalent.
Ability to interpret schematic diagrams and troubleshoot to component level.
Knowledge to transition to legacy communication to Next Generation Network and Radion equipment.
Specific knowledge of TCP/IP, network design, network security, propagation, and point to point radio operation using ethernet over microwave.
Knowledge of building IP networks using MPLS or other network convergence technologies.
Familiarity with FCC regulations and standards for licensing microwave paths.
Understand basic electronics, electrical power systems, the basics of the 7 layers of the OSI model and in-depth knowledge and experience in RF.
Ability to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
Ability to train and mentor junior level staff and perform as SME of all equipment that resides within their AOR.
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.

Responsibilities

Install, maintain, and troubleshoot enterprise communication and technical assets in the field to keep systems operating reliably
Identify design gaps during field work and develop practical redesigns or modifications to improve performance
Support disaster recovery efforts by helping redesign or reroute traffic to restore services quickly
Collaborate with internal teams and coordinate third‑party vendors when issues require escalation or specialized support
Take ownership of field challenges and turn them into solutions that strengthen APS’s technology network
Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment such as wired and wireless telecommunications systems devices, microwave, IP Networks, Radio Frequency (RF) Communications systems, Voice & Data communications, VoIP, Cameras, Wi-Fi, fiber optics, WAN/FAN/LAN technologies, all of which make up the Next Generation Network.
Troubleshoots and design repairs on a wide variety of computer aided telecommunications devices such as Portable/Mobile and Radio Repeaters, radio dispatch consoles, electronic and electro-mechanical equipment, SCADA systems, Fiber, DWDM, telemetry and GPS systems, wired and wireless network equipment.
Regularly use diagnostic software for localizing equipment and system problems, specialized testing equipment such as communications analyzers, digital oscilloscopes, Radio Service Monitors, digital multimeters, cable verifier, spectrum analyzers, frequency counters and RF power meters.
Performs remote/Centralized management of systems through Management software.
Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment.
Must be able to coordinate and provide direct oversite to Vendor and 3rd part support and other activities within their area of responsibility (AOR).
Is expected to train and mentor junior level staffing, they must be the SME of all equipment that resides within their AOR.
Ability to work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends and holidays.
Must display a mastery of knowledge of AC/DC Power/Amperage and understand the safety aspects of working in high voltage environments.
This position requires ability to work alone and with team members as well as customer departments to design highly reliable and timely solutions. The type of work will include working on ladders, and lift platforms. Installing microwave radios, network switches, routers, and the use of power and hand tools.