IT Field Analyst II

Capital Health (US)

1d • Onsite

About The Position

The IT Field Analyst 2 provides on-site advanced technical support, resolving hardware, software, networking, telecom, and enterprise application issues. This role is responsible for leading and supporting hardware and software rollouts, contributing to enterprise-wide infrastructure initiatives, and mentoring junior analysts.

Responsibilities

• Provides Tier 2 on-site technical support for IT-related issues, focusing on critical enterprise applications.
• Leads the deployment of new IT systems and applications, ensuring successful implementation across departments.
• Coordinates and executes hardware and software rollouts, including imaging, configuration, and site readiness.
• Collaborates with project managers, infrastructure, and application teams to plan and support implementation timelines.
• Conducts technical assessments and site audits to prepare for new system installations.
• Provides on-site support during go-live events, addressing system and user issues in real time.
• Assists with end user onboarding and training during new system deployments.
• Documents implementation procedures and lessons learned to support continuous improvement.
• Handles escalated telecom issues, including VoIP phone failures, call routing problems, and network-related voice quality issues.
• Works alongside IT infrastructure and security teams to improve IT support processes.
• Mentors IT Field Analyst 1 staff, providing guidance on troubleshooting best practices.

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA) - Healthcare
• FSA - Dependent Care
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance - Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees