IT Support Analyst II
About The Position
The IT Analyst II will play a key role on the team that keeps our defense technology company running. You'll work alongside other IT professionals as part of our front-line support team — troubleshooting technical issues, supporting identity and access management, helping run new hire onboarding, managing IT assets, and administering our Microsoft 365 environment. You'll operate in a fast-paced, compliance-driven setting where your contributions directly impact every employee's ability to do their job. If you take pride in excellent IT support, clear communication, and staying ahead of problems, this is for you.
Requirements
- 3-5 years of proven experience in IT support in a fast-paced environment, with demonstrated ability to manage a wide range of technical issues and user needs
- Strong knowledge of the Microsoft 365 ecosystem including Entra ID, SharePoint, Outlook, Intune, and Teams — this will be a large part of your day-to-day work
- Hands-on experience supporting both Windows and macOS environments
- Experience with identity and access management tools such as Azure AD/Entra ID, Okta, or equivalent
- Experience with endpoint management platforms such as Microsoft Intune or Apple Business Manager (ABM)
- Proficiency in IT asset management — sourcing, tracking, inventory, and lifecycle management
- Excellent verbal and written communication skills with the ability to write clear, concise documentation and keep users informed throughout the support process
- Strong organizational skills with the ability to manage multiple requests simultaneously, prioritize effectively, and meet SLA commitments
- Comfortable operating in a dynamic, evolving IT landscape where priorities shift and calm under pressure is essential
Nice To Haves
- Familiarity with security frameworks such as NIST 800-171 and CMMC
- Experience supporting IT in a defense technology, aerospace, or other compliance-driven environment
- Experience with SaaS administration (Slack, Notion, or similar collaboration platforms)
- Experience with AV system setup and support for conference rooms
- CompTIA A+, Network+, or Microsoft certifications
- Previous experience at a startup or high-growth company where you wore many hats
Responsibilities
- Respond promptly to incoming support requests, resolve issues efficiently, and provide regular status updates throughout the support lifecycle — prioritize and escalate tickets to meet defined SLAs
- Manage user accounts and access permissions across business systems, including provisioning, deprovisioning, and participating in periodic access audits
- Source, order, track, and maintain IT assets (laptops, monitors, peripherals) with accurate inventory records, anticipating needs based on company growth and onboarding plans
- Provision new user accounts, configure laptops, install required software, and ensure all hardware is ready on day one — coordinate with HR and Facilities to streamline onboarding
- Administer and support Microsoft 365 suite (Entra ID, SharePoint, Outlook, Intune, Teams) and additional collaboration tools like Slack and Notion
- Support company AV systems for conference rooms and shared spaces
- Follow existing technical procedures precisely and create or update documentation and knowledge base articles as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
