IT Support Analyst

Woodward, Inc.•Deerfield Beach, FL

1d•$23 - $42

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Level I Estimated annual base pay: $23.08(minimum) - $30.29(midpoint) - $37.02(maximum) Level II Estimated annual base pay: $24.44(minimum) - $34.62(midpoint) - $42.31(maximum) All Levels are eligible for the benefits below: All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave What does it mean to be part of Woodward? It means contributing to what matters most in your career, in your community and around the world. It means being a part of rewarding experiences, where innovation, collaboration and problem-solving are at the heart of what we do. Explore our open positions and apply today. Woodward is the global leader in the design, manufacturing, and service of energy conversion and control solutions for the aerospace and industrial equipment markets. Together with our customers, we are enabling the path to a cleaner, decarbonized world. Our innovative fluid, combustion, electrical, propulsion and motion control systems perform in some of the world’s harshest environments. At Woodward we have created a culture that appreciates and values the contributions of every member. We are a global team of curious, innovative problem-solvers who commit our knowledge, resources and technical expertise to the challenges associated with reducing emissions, enabling alternative energy sources and increasing efficiency, always innovating for a better future. Woodward is working with our customers to solve some of the world’s biggest energy challenges. This important work needs more than just the brightest technical minds. It requires talented and committed manufacturing professionals, accountants, supply chain managers, human resources experts, information technology specialists and many more. We are looking for dedicated people who want to learn and grow in a supportive environment that fosters collaboration, innovation and inclusion.

Requirements

Technical Troubleshooting: Proficient in diagnosing and resolving common hardware and software issues using established procedures.
Customer Service: Skilled in providing friendly and effective support to end-users, ensuring positive user experiences.
Operating Systems: Knowledgeable in basic administration and support of Windows client environments.
Effective Communication: Ability to clearly convey technical information to team members and nontechnical users. Proficiency in English.
Time Management: Capable of prioritizing and handling multiple support tasks simultaneously within defined deadlines.
Documentation: Skilled in creating and maintaining accurate support documentation and user guides following standard procedures.
Software Installation: Competent at installing, configuring, and updating standard software applications as per guidelines.
Intrastucture and Security Fundamentals: Basic understanding of Server, Network and IT Security concepts and protocols. Ability to work on basic tasks as directed by other IT teams.
Hardware Knowledge: Understanding of PC fundamentals and components. Experience identifying, troubleshooting and replacing components in laptops and desktops.
Support and use of collaboration and communication tools: Use of M365, internal IT tools and/or other communication resources to effectively provide support and collaborate across the business and IT groups.
Technical Troubleshooting: Capable of providing advanced support in diagnosing and resolving hardware and software issues within IT systems. Capable of resolving issues independently or working with higher level technicians.
Customer Support: Adept at providing responsive and effective technical assistance to end-users.
Operating Systems Expertise: Advanced knowledge of Windows and mobile iOS environments for effective support. Understanding of Linux OS a plus.
Communication Skills: Effectively convey moderately complex technical information within the team and to users. Including drafting of higher level and global communications.
Time Management: Efficiently manage and prioritize multiple support tasks and goals to meet overall service objectives.
Documentation: Proficient in creating and maintaining detailed technical documentation and support guides.
Software Installation: Perform automated and manual software deployments using tools such as SCCM, Intune, or custom scripts. Diagnose and resolve related issues, including failed installations, crashes, and performance problems.
Analytical Thinking: Apply analytical methods to identify and solve typical IT problems promptly.
Service Desk Operations: Understanding of ITSM/ITIL standards and processes. Skilled in tracking, prioritizing, and documenting IT support tickets within the ITSM system.
System Administration: Capable of managing and maintaining local and enterprise IT systems and infrastructure.

Responsibilities

Provide Technical Support: Resolve hardware and software issues for endusers by following established procedures and guidelines. Escalate issues to higher level support when necessary.
Maintain Documentation: Record and update support tickets, troubleshooting steps, resolutions and solutions in the ITSM system.
Computer Setup: Help configure and install computer systems, software applications, and peripheral devices for new and existing users.
Procurement of client hardware and software: Follow established processes for obtaining approvals and ordering hardware and software.
Communicate Technical Information: Explain technical solutions and processes clearly to team members and end-users to ensure understanding and effective use.
Provide Technical Support: Diagnose and resolve hardware, software, and infrastructure issues for end-users, ensuring timely and effective solutions.
Maintain IT Documentation: Develop and update troubleshooting guides, knowledge base articles, and support procedures to enhance team efficiency.
Compliance: - Competent understanding of permissions practices and licensing. Ensure observance within the environment.
Collaborate with IT Teams: Work closely with other IT departments to implement and maintain IT standards and practices, ensuring integration and functionality.
Troubleshoot Software Installations: Perform software installations, configurations, and understand how to troubleshoot issues using local and globally documented practices.
Perform system upgrades to maintain optimal performance and security.

Benefits

All members included in annual cash bonus opportunity.
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities for all members
12 paid holidays, including floating holidays.
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
Paid parental leave.
Adoption Assistance
Employee Assistance Program, including mental health benefits.
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts
Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave