IT Training Lead, Senior Manager

Fresenius Medical Care • Lisbon, MA

4d • Hybrid

About The Position

The IT Enterprise Training Lead establishes and leads a scalable, high-quality training capability across IT programs and projects. The role sets consistent training standards, delivery practices, and measurable adoption outcomes across the IT portfolio. The Training Lead immediately leads the training workstream for ESPHORA, a multi-year, multi-release SAP S/4HANA transformation, coordinating training across releases, regions, and stakeholder groups.

The role owns the enterprise training approach, including governance, methods, tools, metrics, and the delivery model. It ensures training outputs align with business process design, program timelines, and deployment readiness for ESPHORA and provides a repeatable model for future IT initiatives. Responsibilities cover training strategy and planning, program integration and delivery oversight, stakeholder alignment, localization and global deployment, and measurement and continuous improvement.

Requirements

• Strong learning and SAP domain knowledge, including the ability to understand business processes and ensure training reflects accurate, end-to-end process design.
• Strong program and project management capability, including structuring plans, defining reporting expectations, and driving delivery through teams.
• Effective stakeholder management skills, including driving alignment, challenging assumptions, and resolving conflicting inputs across senior stakeholders.
• Proven ownership, including the ability to lead workstreams and hold teams accountable for outcomes.
• Strong judgment and the ability to make decisions with incomplete information and adjust as conditions evolve.
• Strong execution oversight, including managing scope, timelines, and quality across multiple concurrent workstreams.
• Analytical thinking and the ability to synthesize inputs into clear direction and actionable decisions.
• 7+ years in Learning & Development, including experience leading training workstreams within large, global transformation programs.
• Demonstrated experience overseeing end-to-end training delivery for ERP or SAP programs.
• Proven track record of driving alignment across cross-functional stakeholders and resolving conflicting requirements.
• Experience operating in complex, matrixed, multinational program environments.
• Working knowledge of SAP and core business processes, such as Finance, Supply Chain, and Manufacturing.
• Experience managing multilingual and global training deployments.

Responsibilities

• Refine and maintain the training approach across releases in alignment with program priorities, timelines, and constraints.
• Prioritize training scope and sequencing based on business criticality and program readiness.
• Integrate the training workstream into the overall program plan, aligning it with PMO milestones, release schedules, and deployment activities.
• Establish structured training plans covering dependencies across content development, Train-the-Trainer (TTT), End User Training (EUT), and deployment readiness.
• Define reporting expectations, monitor progress, and manage risks, issues, and dependencies to maintain delivery timelines and quality.
• Ensure training outputs align with process design, role mapping, and system readiness.
• Oversee training content and deliverables for accuracy, consistency, and alignment with business processes and program priorities.
• Control content updates and rework in line with program timelines.
• Partner with global program stakeholders, including Global Process Owners, IT Leads, Deployment Leads, PMO, and functional, regional, and local leaders, to align training scope and delivery.
• Oversee business approval of learning needs assessments, curricula, and training content; drive trainer selection and training-related communications.
• Identify and close stakeholder alignment gaps, and manage or escalate delivery risks, issues, and dependencies with clear recommendations.
• Coordinate LMS administration, training coordination, and content development activities to ensure end-to-end alignment.
• Define the training localization approach and oversee translation and localization across regions and languages.
• Ensure training materials are accurate, relevant, and consistent across global and local contexts.
• Oversee readiness and execution of global training deployment, including TTT and EUT.
• Define and oversee tracking of training metrics, including completion, assessment results, and learner feedback.
• Provide status updates and insights to program leadership.
• Identify and drive improvements across releases based on data and lessons learned.
• Perform other tasks as assigned by the manager.

Benefits

• Individual opportunities for self-determined career planning and professional development.
• Hybrid work arrangement within a standard office environment.
• Health Insurance.
• Life Insurance.
• Daily meal allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed