IT Engineer
About The Position
Tulip, a leader in AI-native frontline operations, is seeking an IT Engineer to join their team. This role is crucial for equipping the workforce with composable, connected apps to improve quality, efficiency, and traceability. Tulip, a spinoff from MIT, is a fast-growing company recognized for its innovation in digital transformation for industrial environments. The IT Engineer will be a hands-on, service-oriented individual comfortable with both support tickets and strategic projects, capable of identifying root causes, communicating effectively, and owning projects from start to finish. Familiarity with AI and automation tools is expected, along with a balance between daily support and long-term strategic initiatives.
Requirements
- 4–6+ years in IT engineering, system administration, and network management.
- Proficiency in macOS, Windows, and Linux.
- Solid understanding of IAM principles: SSO, SCIM, MFA, directory services, and device trust.
- Experience with enterprise device management and endpoint security.
- Strong networking fundamentals: enterprise Wi-Fi, VPN, network hardware, and security protocols.
- Experience with scripting, automation, and AI tools.
- IT security best practices.
Nice To Haves
- Compliance experience (SOC2, NIS2, or similar).
- High-growth startup experience.
- Infrastructure-as-code experience.
- Cloud platform familiarity (AWS, Azure, or similar).
- Relevant certifications (networking, security, or cloud).
- Experience shaping an IT strategy and translating it into a buildable roadmap.
- Experience being looped in for new design considerations, not just break-fix situations.
Responsibilities
- Administer and improve identity and access management systems, including Okta authentication policies, device trust, and user lifecycle automation.
- Maintain reliable onboarding and offboarding automation for accurate, timely access provisioning.
- Manage office Meraki and Palo Alto network infrastructure, including secure wireless, VPN, and hardware, across global offices.
- Implement and maintain security controls to protect the network and connected systems.
- Oversee the device management platform, ensuring configurations and policies are consistent across device types and the full device lifecycle.
- Build and maintain monitoring and alerting coverage for critical IT systems such as identity, devices, network, and core SaaS.
- Centralize alerting and document runbooks for independent triage by any team member.
- Manage automation and infrastructure-as-code, utilizing AI tooling to reduce toil and accelerate delivery.
- Audit backup coverage and develop disaster recovery plans, including runbooks and tabletop exercises.
- Handle IT support requests, setting a high bar for response quality and identifying systemic improvements from recurring issues.
- Maintain centralized IT documentation and capture institutional knowledge for team continuity.
- Lead and maintain the IT roadmap, including project execution, stakeholder communication, and balancing operational support with strategic priorities.
Benefits
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule
- Unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- Dog-friendly office
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
