IT Engineer

LM MANUFACTURING LLC•Detroit, MI

7h•Onsite

About The Position

Under the direction of the IT Manager, this role administers, supports, maintains, and/or develops IT/OT systems and hardware in the manufacturing facility. This includes responsibilities for the production line, shipping/receiving, conference rooms, and office areas. The IT Engineer will administer, support, and improve manufacturing (MES), shipping, and customer broadcast systems, as well as production automation solutions and Operation Technology (OT) from HMIs and control panels. The role involves administering and supporting Microsoft Windows Servers (including clustering), Microsoft Windows clients, LAN, WAN, switches, and routers. Additionally, the IT Engineer will support and mentor the IT Analyst and Controls Engineers, and provide support for applications such as Microsoft Office, MS Outlook, SAP, Activity Director, Domain Controller, and other operational applications. The position also includes administering, supporting, and improving hardware such as servers, PCs, printers, barcode printers, barcode scanners, and touch screens. The IT Engineer will provide second-level support for complex IT and automation issues escalated by the team, identify opportunities to improve plant technology, streamline processes, and enhance productivity. Key responsibilities also include maintaining data backup and disaster recovery plans, enforcing network security and compliance policies, and maintaining enterprise anti-virus and web filtering software. The role requires maintaining operating system and software updates per company guidelines, developing Microsoft SQL reports, maintaining databases, and developing/maintaining groupware applications (Microsoft SharePoint, MS Outlook). The IT Engineer will also administer the help desk system. A strong emphasis is placed on safety, requiring the individual to display a positive attitude towards safety, work safely, and follow all Company safety policies and procedures, including complying with Health, Safety, and Environmental standards. This includes ensuring a safe environment for employees and visitors, identifying and correcting hazards, and responding to and investigating injuries, accidents, illnesses, near misses, and property damage. Reporting on operational downtime is also a key responsibility. The role requires collaboration with Manufacturing Engineers, Controls Engineers, Maintenance Technicians, Production Supervisors, and other internal staff. Active participation in the division’s safety program, including workplace inspections and accident investigations, is expected. Other duties as assigned will also be part of the role.

Requirements

Bachelor’s degree in information systems technology, Computer Science or related field; or an equivalent combination of education and experience.
Minimum of five (5) years of related IT work experience including a minimum of two (2) years of IT support experience in a tier-one automotive manufacturing facility.
Working knowledge of computer hardware, software and network operations and capabilities.
Specific experience with Active Directory administration, Microsoft Windows, Office 365, production and user devices.
Ability to detect, analyze and resolve computer hardware, software, network and MES problems in a timely manner.
Ability to provide solutions and ideas of improvement for issues that are causing downtime in any of the OT solutions in place.
Ability to use Information Technology (IT) & Operation Technology (OT) solutions and systems, to provide support to operations and users.
Ability to keep track of multiple project, due dates, execute and assign tasks as necessary to the LM Staff.
Excellent interpersonal communication skills.
Ability to provide clear and useful instruction and training; or obtain necessary information to correct production problems from users.

Responsibilities

Administers, supports, and improves manufacturing (MES), shipping, and customer broadcast systems.
Administers, supports, and improves production automation solutions, operation Technology (OT) from HMIs and control panels.
Administers and supports Microsoft Windows Servers including clustering, Microsoft Windows clients, LAN, WAN, switches and routers.
Support and mentor the IT Analyst and Controls Engineers.
Supports applications such as Microsoft Office, MS Outlook, SAP, Activity Director, Domain Controller or any other application used by operations.
Administers, supports, and improves hardware such as servers, PCs, printers, barcode printers, barcode scanners, touch screens, etc.
Support Operation Technology, such as production automation equipment present on production.
Provide second-level support for complex IT and automation issues escalated by the team.
Identify opportunities to improve plant technology, streamline processes, and enhance productivity.
Maintains data backup and disaster recovery plans.
Maintains and enforces network security and network compliance policies.
Maintains enterprise anti-virus and web filtering software.
Maintains operating system and software updates per company guidelines.
Develops Microsoft SQL reports and maintains databases.
Develops and maintains groupware applications (Microsoft SharePoint, MS Outlook).
Administers help with the desk system.
Displays a positive attitude towards safety, works safely and follows all the Company's safety policies and procedures.
Complying with all Health, Safety and Environmental standards in accordance with company policies, the Occupational Health & Safety Act. and the Michigan Occupational Health & Safety Act.
Ensures all employees and visitors have a safe environment in that safety and housekeeping standards are maintained; and all hazards, unsafe actions, or unsafe conditions have been identified, corrected, and/or eliminated.
Responds to and investigates all reports of injuries, accidents, illnesses, near misses and property damage immediately.
Report on all issues that cause any downtime to operations to the Department Manager.
Work collaboratively with Manufacturing Engineers, Controls Engineers, Maintenance Technicians, Production Supervisors and other internal staff.
Takes an active part in the division’s safety program by performing regular workplace inspections, effectively investigates accidents/incidents promptly, and assists in meeting or exceeding the division’s safety goals.
Complete other duties as assigned.