IT Engineer

Together AI•San Francisco, CA

4d•$140,000 - $220,000•Remote

About The Position

As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes. Together AI is a research-driven artificial intelligence company. We believe open and transparent AI systems will drive innovation and create the best outcomes for society, and together we are on a mission to significantly lower the cost of modern AI systems by co-designing software, hardware, algorithms, and models. We have contributed to leading open-source research, models, and datasets to advance the frontier of AI, and our team has been behind technological advancement such as FlashAttention, Hyena, FlexGen, and RedPajama. We invite you to join a passionate group of researchers in our journey in building the next generation AI infrastructure.

Requirements

Practical experience administering Okta, including users, groups, and basic app integrations (Terraform a plus).
Strong knowledge of Google Workspace.
Hands-on MDM experience with macOS, ideally with FleetDM.
Ability to support macOS, Linux, iOS, and Android devices.
Experience participating in procurement and asset management processes.
Clear, concise technical writing skills for documentation and knowledge base content.
Excellent communication and customer service abilities.
Basic understanding of security principles and best practices.
Experience with low‑code automation tools (Serval, Okta Workflows, Gumloop).
Scripting familiarity with common languages (Bash, Python).
Understanding of API integrations and webhooks and how to use them effectively.
Experience with AWS provisioning and Identity Center

Nice To Haves

Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).
Experience with AI tools, agents, MCPs, automations, and prompting.
Familiarity with Notion and Linear for documentation and project management.
HRIS integration experience with systems like HiBob and Workday.

Responsibilities

Provide reliable, hands-on IT support for our in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.
Support Together’s MDM fleet comprising macOS and some Linux devices.
Provide in-office support by troubleshooting basic network issues and our A/V systems.
Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.
Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).
Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.
Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.
Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.
Support onboarding and offboarding of Together employees, interns, and contractors.
Support the IT team by creating reliable automations that reduce manual work and improve operational efficiency.
Collaborates well with a team, but also able to work autonomously when needed: working in tandem with other locations and having consistency in practices, documentation, asset mgmt.,etc.