IT Engineer

Fluidstack•Austin, TX

1d•$100,000 - $160,000

About The Position

As an IT Engineer, you will be working across identity, devices, SaaS platforms, and supporting end users. You should be organized, collaborative, and eager to learn while working within established systems and processes. This role involves providing reliable, hands-on IT support for both in-office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service. You will also support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices, and provide in-office support by troubleshooting basic network issues and A/V systems. Key responsibilities include managing and optimizing Okta and core SaaS tooling, administering integrations and role-based access controls, supporting daily procurement and asset management operations, and helping maintain clear, organized, and accessible IT documentation. Additionally, you will contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders. You will also help maintain a secure environment by supporting basic security hygiene, including access reviews and identity security tasks, and support the onboarding and offboarding of employees and contractors. Finally, you will support the IT team by creating simple, reliable automations to reduce manual work and improve operational efficiency.

Requirements

Practical experience administering Okta, including users, groups, and basic app integrations (OIE a plus).
Strong knowledge of Google Workspace, with some exposure to Office 365.
Hands-on MDM experience with macOS and Windows, ideally with Iru (formerly Kandji).
Ability to support macOS, iOS, and Windows devices.
Familiarity with Atlassian tools (Jira, Confluence) for documentation and project management.
Experience participating in procurement and asset management processes.
Clear, concise technical writing skills for documentation and knowledge base content.
Excellent communication and customer service abilities.
Basic understanding of security principles and best practices.

Nice To Haves

Experience with no‑code/low‑code automation tools (Okta Workflows, n8n, Zapier, Workato, Tray.io).
Scripting familiarity with common languages (Bash, PowerShell, Python).
Exposure to security and compliance frameworks (SOC 2, ISO 27001, NIST, CIS, FedRAMP).
Experience with AI tools, agents, MCPs, automations, and prompting. Fluidstack standardizes on Anthropic Claude and has OpenAI ChatGPT.
HRIS integration experience with systems like Deel, Rippling, BambooHR, or Workday.
Understanding of API integrations and webhooks, and how to use them effectively.

Responsibilities

Provide reliable, hands-on IT support for our in office and remote employees by efficiently resolving Help Desk tickets while delivering excellent customer service.
Support Fluidstack’s MDM fleet comprising macOS, iOS, and Windows devices.
Provide in office support by troubleshooting basic network issues and our A/V systems.
Help manage and optimize Okta and our core SaaS tooling by administering and improving integrations and role-based access controls.
Support daily procurement and asset management operations by coordinating hardware purchasing and tracking while maintaining accurate asset inventory and device assignments throughout their lifecycle (purchase to decommission).
Help maintain clear, organized, and accessible IT documentation by creating easy-to-understand technical documentation for both technical and non-technical audiences.
Contribute to IT initiatives by supporting project execution, managing priorities, and ensuring clear communication with stakeholders through regular updates.
Help maintain a secure environment by supporting basic security hygiene to include access reviews and basic identity security tasks.
Support onboarding and offboarding of Fluidstack employees and contractors.
Support the IT team by creating simple, reliable automations that reduce manual work and improve operational efficiency.