IT Engineer
About The Position
This role involves configuring, installing, and troubleshooting server, PC, network, and telephony hardware and software for customers, both remotely and on-site. The IT Engineer will provide administration support, document solutions, and report on project and troubleshooting progress. Responsibilities also include product research, market trend analysis, drafting proposals and quotations, and managing projects, vendors, and sub-contractors to ensure timely delivery. The position requires maintaining up-to-date knowledge of various technologies to meet customer requirements.
Requirements
- Must be native level in Japanese, Fluent in English.
- Microsoft, Citirx, VMware and other major software vendor's product.
- Cisco, Fortinet, Palo Alto and other major network vendor's devices.
- Unix/Linux, Windows server operation and maintenance.
- Security software and solutions for servers and PCs.
- Local and Wide Area Network technologies.
- Virtualization and storage technologies.
Responsibilities
- Configure internal-office server, PC, network, telephony hardware, and software for customers.
- Perform on-site installation of server, PC, network, telephony hardware, and software for customers.
- Perform troubleshooting for remote & on-site server, PC, network, telephony hardware, and software for customers.
- Provide supports of server, PC, network, telephony hardware, and software administration to customers.
- Perform installation and troubleshooting at site. (Required business trip.)
- Compose and issues work records and project records of installation and configuration for each customer.
- Report and archive actual solution and countermeasure of troubleshooting for future reference.
- Report the status of each project and troubleshooting progress to your team/project leader.
- Perform product research and market trend analysis as requested by your team leader.
- Draft proposal and/or quotation for customers as requested by your team leader.
- Control projects, vendors and sub-contractors for delivery and completion of projects on time.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
