IT Engineer II Linux Infrastructure and AI Operations

CONA Services•Charlotte, NC

16d•Onsite

About The Position

The IT Engineer II – Linux Infrastructure & AI Operations administers, maintains, and supports enterprise Linux server environments across physical, virtual, and cloud-hosted platforms. The role performs routine and moderately complex Linux installation, configuration, patching, troubleshooting, monitoring, and lifecycle activities while following established standards, operational procedures, and change-management practices. The position supports a reliable, secure, and automation-focused operating model using scripting, configuration management, monitoring platforms, documentation, and AI-assisted operational tools. It also supports AI-enabled IT operations by building AI-ready infrastructure and leveraging approved AI-assisted tools, automation platforms, operational analytics, and intelligent workflows to improve service reliability, incident response, operational efficiency, knowledge management, and infrastructure management. The engineer collaborates with infrastructure, cloud, networking, cybersecurity, database, application, and business teams, escalating complex architectural or cross-platform issues when appropriate.

Requirements

Associate’s degree or up to 3 years of college or technical school.
3 to up to 5 years of work experience.
Knowledge of Linux administration, including installation, configuration, services, processes, packages, repositories, system startup, and operating-system lifecycle support.
Ability to troubleshoot CPU, memory, file system, storage, process, service, network, authentication, and application-dependency issues.
Automation and scripting experience with Bash, Python, Ansible, Git, APIs, or comparable technologies used to standardize and automate operational tasks.
Knowledge of storage and file systems, including LVM, mounts, permissions, NFS, SMB client integration, capacity monitoring, and file-system troubleshooting.
Knowledge of networking fundamentals, including TCP/IP, DNS, NTP, SSH, firewalls, ports, routes, and connection diagnostics.
Knowledge of security practices, including account management, sudo, SSH keys, patching, vulnerability remediation, system hardening, logging, certificate awareness, and audit support.
Knowledge of monitoring and operations, including alert triage, performance analysis, log review, backup validation, incident response, change management, and service restoration.
Ability to leverage approved AI-assisted tools, operational analytics platforms, copilots, intelligent automation solutions, and workflow orchestration technologies to improve monitoring, troubleshooting, documentation, reporting, knowledge management, and operational efficiency.
Ability to work independently on routine and moderately complex assignments, document work, communicate risks, and escalate appropriately.

Nice To Haves

Associate or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related technical field.
Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), Linux Foundation Certified System Administrator (LFCS), CompTIA Linux+, Red Hat Ansible Automation Platform certification, Microsoft Azure Administrator, Microsoft Azure AI Fundamentals, Microsoft Copilot, or comparable Linux, automation, cloud, security, AI operations, or intelligent automation certification.

Responsibilities

Administer, configure, maintain, and support enterprise Linux servers across physical, virtual, and cloud-hosted environments.
Perform Linux operating-system provisioning, patching, upgrades, vulnerability remediation, configuration maintenance, and retirement activities in accordance with established standards and change-management processes.
Monitor Linux availability, performance, capacity, system health, logs, and alerts; investigate incidents and restore service for routine and moderately complex issues.
Participate in an on-call support rotation providing after-hours incident response, escalation support, and service restoration for infrastructure and services within the team’s support scope.
Develop and maintain scripts, configuration-management routines, AI-assisted operational workflows, intelligent automation processes, operational checks, and repeatable workflows to improve consistency, efficiency, security, reliability, and service restoration.
Support Linux security controls, privileged access practices, authentication, permissions, hardening, certificate activities, logging, backup validation, and audit requirements.
Support AI-enabled operational capabilities, including intelligent alert analysis, automated remediation workflows, operational reporting, knowledge management, and other approved AI-assisted infrastructure operations initiatives.
Collaborate with cloud, networking, storage, backup, database, application, cybersecurity, monitoring, and service desk teams to support Linux-hosted workloads and resolve cross-platform issues.
Maintain system documentation, operational procedures, support records, configuration information, and knowledge articles.
Use approved AI-assisted tools to improve documentation quality, operational reporting, knowledge management, change reviews, post-incident reviews, and continuous-improvement activities.
Perform other duties as assigned.