IT End User Support Technician

US Eye•Fort Myers, FL

16h•Onsite

About The Position

The IT End User Support Technician (Field Support) provides hands-on technical support for end-user hardware, clinical equipment, and IT systems across multiple physician clinics. The technician will be responsible for troubleshooting, installing, and maintaining IT devices, ensuring minimal downtime for clinical operations. This position requires travel to various clinical locations to provide on-site support and resolve technical issues efficiently on a weekly basis.

Requirements

Associate’s or bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support, preferably in a healthcare or clinical setting.
Strong knowledge of Windows and macOS, Microsoft Office 365, and remote desktop tools.
Strong understanding of networking concepts (TCP/IP, VPNs, Wi-Fi, Active Directory).
Excellent problem-solving and customer service skills.
Ability to troubleshoot and repair hardware issues on desktops, laptops, and printers.
Must have a valid driver’s license and willingness to travel between clinic locations.

Nice To Haves

Experience with EHR systems, medical peripherals, and clinical application support is a plus.
Experience working in a healthcare IT environment.
Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications.
Familiarity with HIPAA compliance and IT security best practices.
Knowledge of VOIP systems, telemedicine tools, and mobile device management (MDM).

Responsibilities

Provide on-site and remote technical support for end users, including physicians, nurses, and administrative staff.
Install, configure, and troubleshoot hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
Support clinical IT equipment, such as medical workstations, tablets, and diagnostic devices.
Troubleshoot network connectivity issues, ensuring reliable access to clinical applications and electronic health records (EHR).
Work closely with IT infrastructure teams to support servers, network devices, and security protocols.
Provide training and guidance to end users on IT best practices and security policies.
Document technical issues, solutions, and support activities in the ticketing system.
Assist in hardware deployment and upgrades, including imaging and configuring new devices.
Ensure compliance with HIPAA, security policies, and IT standards.
Collaborate with vendors and third-party providers to resolve hardware and software issues.
Participate in on-call rotation or after-hours support, as needed.