IT End User Services

Goodwill Industries of Central Texas • Austin, TX

3h • $20 - $23 • Onsite

About The Position

The IT End User Services provides support through phone calls and face-to-face interactions. The position resolves level 1 tickets and travels to worksites as necessary.

Requirements

• Experience in Windows 10, Mac OS X and Office 365.
• Experience in Active Directory maintenance, PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
• Experience in Client PC connectivity – ethernet, TCP/IP and VPN, RDP.
• Experience with antivirus security products.
• Excellent oral and written communication skills.
• Ability to work evenings and weekends as needed.
• Texas Driver’s License, liability insurance, vehicle in good working condition and clean driving record.

Nice To Haves

• A+ Certification preferred.

Responsibilities

• Resolves or escalates Tier 1 help desk tickets.
• Follows-up on outstanding tickets to ensure timely resolution.
• Creates accounts and configures hardware including installation of software, imaging computers, upgrading and replacing hardware and software.
• Supports audio and video equipment in conference rooms.
• Maintains internal assets to ensure accurate inventory records.
• Communicates both verbally and in writing in a professional and respectful manner.
• Collaborates with others.
• Delivers exceptional customer service.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed