IT End User Support Analyst

Mactac North America • Moosic, PA

7d • Onsite

About The Position

The End User Support Analyst's primary objective is the management and support of the company's desktop software and hardware assets (pc, laptop, tablets and other IP based mobile devices). In addition to the overall management of the systems OS, this role will also perform patches and upgrades to desktop software (client based only), general support of basic Microsoft Office 365 functions and features, administer desktop licensing and security. This role is highly collaborative with the other functions of IT and is part of the IT Infrastructure and Operations Team.

Requirements

• Requires minimum B.S. in Computer Science, MIS or related field
• 1-3 years of hands-on experience in desktop support for medium to large company.
• Working knowledge of Windows operating systems.
• Organizational skills and ability to manage multiple tasks with limited oversight.
• Ability to analyze relationships among several parts of problem or situation and thoroughly break down complex problems into manageable parts.
• Ability to accomplish monthly objectives and address current opportunities.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Nice To Haves

• Additional Microsoft certifications preferred (MTA, MCSA)

Responsibilities

• Managing and executing solutions for inbound tickets and requests through IT ServiceDesk
• Diagnosing and resolving desktop problems regarding OS and desktop application configurations including required patches and software incompatibilities.
• Installing and configuring component hardware on pc's, laptops, tablets and other IP based mobile devices.
• Providing media and telecom support for conferencing and display monitors.
• Defining and ensure conformance to established desktop policies, procedures, and standards.
• Managing the organization and documentation of computer related assets within MACtac including non-deployed hardware.
• Researching and recommend next generation desktop solutions, standards and policies to determine those which best meet company needs
• Managing and documents backup/restore procedures of desktop files.
• Collaborating with LAN, Applications Development, and Business Services Management IT Departments on cross functional issues and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level