GA DPH- IT EHR Enterprise Business Analyst 3
About The Position
Under broad supervision, analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. May act as a team or project leader. This role involves working closely with the development team to ensure seamless integration and support of HL7 standards, managing and maintaining EHR and practice management systems, and collaborating with stakeholders to gather and document business requirements. The position provides ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards. It also involves resolving technical issues, performing system updates, providing technical support to end-users, assisting trainers, analyzing clinical workflows, generating reports, and providing advanced Windows troubleshooting.
Requirements
- Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
- Proven experience in system implementation, configuration, and support.
- Advanced knowledge of Windows operating systems.
Nice To Haves
- Proficiency in HL7 and IT security best practices is preferred.
- Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
- Experience with networking, including installation, configuration, and management of networks is preferred.
- Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
- Understanding of IT security tools and protocols.
Responsibilities
- Work closely with the development team to ensure seamless integration and support of HL7 standards.
- Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
- Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
- Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
- Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
- Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
- Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
- Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
- Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
- Generate and analyze reports to support clinical and administrative decision-making.
- Provide advanced Windows troubleshooting and support for our software and cloud platform.
- Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
- Compose clear and detailed JIRA tickets for developers and administrators.
- Ensure the security of IT systems and data, adhering to best practices and company policies.
- Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
- Stay updated on the latest industry trends and technologies to provide innovative solutions.
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What This Job Offers
Career Level
Mid Level
