IT Business Analyst

Nelnet Servicing•Lincoln, CO

1d•Hybrid

About The Position

Nelnet is a diversified and innovative company committed to enriching lives through the power of service. This role serves as a cross-functional liaison across DevOps, DAT, and security/compliance teams, formulating and defining system scope and objectives through research and fact-finding. The IT Business Analyst applies working knowledge of Jira/Confluence workflow systems, SQL-based reporting environments, and vulnerability/compliance tooling to develop or modify moderately complex information systems supporting these technical teams. The position is hybrid, requiring 24 hours of in-office work each week for associates residing within 30 miles of an office location (Centennial, CO; Lincoln, NE; Madison, WI). External candidates must reside within a 30-mile radius of one of these office locations. The IT Business Analyst adapts to changing needs and helps ensure alignment across product strategy and team structures.

Requirements

Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
Strong communication, leadership, and relationship-building abilities.
Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.
Bachelor’s degree or equivalent experience.
External candidates must reside within a 30-mile radius of one of the below office locations: Centennial, CO Lincoln, NE Madison, WI
Candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

Serves as a cross-functional liaison across DevOps, DAT, and security/compliance teams, formulating and defining system scope and objectives through research and fact-finding.
Applies working knowledge of Jira/Confluence workflow systems, SQL-based reporting environments, and vulnerability/compliance tooling to develop or modify moderately complex information systems supporting these technical teams.
Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
Foster trust and act as a liaison to ensure shared delivery goals across teams.
Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.