IT Distributed Systems Specialist

CARBON-MONROE-PIKE•Stroudsburg, PA

1d•Hybrid

About The Position

Work involves receiving calls for assistance, documenting problems, and diagnosing, troubleshooting, and resolving hardware, software, and network problems. Assisting higher level staff in installing and testing network hardware, software, and network operating systems; monitoring and identifying software/hardware malfunctions and coordinating, scheduling and/or implementing resolutions to hardware and software problems. Work may also include performing routine technical duties of setting up and installing PC's, associated software and peripheral hardware such as printers, modems, and scanners; installing and configuring operating systems and applications; providing support in the use of software application programs and hardware devices; providing formal classroom training and informal training for users.

Requirements

Excellent computer skills, including Word, Excel and Outlook in a Microsoft Windows environment.
Effective oral and written communication skills.
Excellent interpersonal skills.
Able to exhibit a high level of confidentiality.
Excellent organizational skills.
Must be able to identify and resolve problems in a timely manner.
Must be able to gather and analyze information skillfully.

Nice To Haves

Certification as a certified network administrator through a nationally recognized certified network administrator or equivalent examination may be substituted for one (1) year of the required experience in the operation and maintenance of a Local Area Network.
Certification as a certified network engineer through a nationally recognized certified network engineer or equivalent examination may be substituted for two (2) years of the required experience in the operation and maintenance of a Local Area Network.

Responsibilities

Receiving calls for assistance, documenting problems, and diagnosing, troubleshooting, and resolving hardware, software, and network problems.
Assisting higher level staff in installing and testing network hardware, software, and network operating systems.
Monitoring and identifying software/hardware malfunctions and coordinating, scheduling and/or implementing resolutions to hardware and software problems.
Setting up and installing PCs, associated software and peripheral hardware such as printers, modems, and scanners.
Installing and configuring operating systems and applications.
Providing support in the use of software application programs and hardware devices.
Providing formal classroom training and informal training for users.
Maintaining IT inventory: assigns numbers to equipment, enters into system, tracks movement throughout agency, analyzes and recommends new purchases, repairs, and disposal accordingly.
Maintaining License Database for software and hardware renewals: tracks due dates, informs Director of IT of renewals, acquires renewals as directed, and updates database.
Maintaining phone activations and assignments: trains new employees on telephone operations, records phone activations/deactivations, updates database.
Maintaining file recovery and backup systems.
Helping create training materials and coordinating training sessions for users.
Conducting formal classroom training and informal training for users.
Providing technical assistance and training to employees on various hardware and software in use by the agency.
Maintaining department Policy & Procedures for installations, configuring and troubleshooting of agency equipment and software.
Setting up new computers including configuring and setting up the servers and installing software.
Accurately diagnose, repair, troubleshoot, upgrade, and maintain workstations and laptops.
Performing and confirming data backups. Updates backup database.
Maintaining and updating anti-virus software.
Performing application updates and troubleshooting problems.
Performing work in a centralized support capacity providing technical assistance on desktop hardware and software, and establishing and implementing department wide hardware and software installation standards.
Reviewing and analyzing work orders for Help Desk. Disseminating work orders accordingly; monitoring open work orders to completion.
Documenting all work orders and support calls and their resolution to provide tracking data.
Troubleshooting problems with applications experienced by end-users, including communications problems, and providing application assistance to end-users.
Diagnosing hardware issues and conferring with IS Director on plan of action.
Setting up and coordinating video conferences and webinars.
Assisting in monitoring data transmission and defects, troubleshooting and correcting transmission errors.
Reviewing and configuring downloaded data from outside agencies for end users.
Seeking information to review and resolve problems and issues related to day-to-day operation either independently, or by conferring with supervisor.
Studying and analyzing departmental needs and work flow, making recommendations/revisions as necessary.
Carrying out staff assignments requiring the organization of material and development of procedures.
Participating in the installation and/or updates of software such as operating systems, communications, utility and other network software.
Establishing and maintaining effective working relationships with administrative officials, other employees, agencies, vendors, and governmental staff.
Reviewing and responding to routine correspondence, scheduling appointments and meetings, monitoring due dates on projects, disposing of other administrative details as directed.
Reviewing budget estimates and other fiscal and statistical reports.
Conducting studies and analyzing results contributing to the development of sound operational procedures.
Installing patches to software as directed.
Reviewing the file transfers and warehousing process between the HealthChoices Department and the HealthChoices vendor for accuracy and timeliness and performing appropriate action as per policies and procedures.
Reviewing the file transfers and warehousing process between the HealthChoices Department and the Department of Public Welfare (DPW) for accuracy and timeliness and performing appropriate action as per policies and procedures.
Reviewing the submission of data for accuracy and timeliness from the HealthChoices vendor; and ensures data is received and accessible to the QI Director, IT Director, Fiscal Officer, DPW and HealthChoices Coordinator.
Reviewing submission of data for accuracy and timeliness from the HealthChoices Department to DPW and ensures the data security and compatibility of the submitted data.
Reviewing electronic submission of departments’ required HealthChoices reports for accuracy and timeliness and routes accordingly.
Running routine job scripts and Excel queries to prepare reports.
Performing related work as required.