Information Technology Director
About The Position
The IT Director implements BGCMA’s technology strategy and manages the day-to-day operations of the IT department. The role provides input and recommendations to the Chief of Staff and senior leadership on organizational technology strategy, identifies opportunities for organizational improvement, supports cost-effective technology solutions, and carries out approved technology initiatives. The IT Director investigates technologies that can support staff and youth, develops IT work plans and security plans, and implements approved IT governance policies. The role benchmarks and recommends infrastructure and systems improvements; recommends and administers the department budget; develops business cases and cost/benefit analyses; recommends IT policies and procedures; and manages approved vendor contracts and service agreements. Operational responsibilities include managing the deployment, monitoring, maintenance, development, upgrade, and support of IT systems; leading cross-functional resources delivering solutions; overseeing end-user and help desk services provided by a managed service desk provider; managing IT assets; and supporting IT-related content for grant and donor applications and deliverables. The IT Director also supervises, recruits, trains, develops, coaches, and evaluates IT staff. The work takes place in an office environment and requires travel to club locations within the Metro Atlanta area. The position may require lifting and transporting moderately heavy objects, such as computers and peripherals, and on-call availability for emergencies.
Requirements
- Bachelor’s degree and five years of related work experience.
- Strong technical knowledge of network and PC operating systems.
- Strong technical knowledge of current network hardware, protocols, and standards.
- Procurement and vendor management expertise.
- Experience with acquisition and monitoring of voice and data telecommunications services.
- Extensive cloud application support experience.
- Proven experience in IT infrastructure planning and development.
- In-depth knowledge of applicable data privacy practices and laws.
- Strong understanding of project management principles.
- Excellent written and oral communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Attention to detail.
- Proven analytical, evaluative, and problem-solving abilities.
- Experience championing and executing IT best practices.
- Ability to travel to club locations within the Metro Atlanta area.
- Ability to lift and transport moderately heavy objects, such as computers and peripherals.
- On-call availability for emergency situations.
Nice To Haves
- A degree in computer science is preferred.
Responsibilities
- Investigate and evaluate new technologies for use within BGCMA to support staff and youth, and make recommendations to leadership.
- Implement IT governance policies and procedures.
- Provide input and recommendations to the Chief of Staff and senior leadership on organizational technology strategy.
- Develop annual IT department work plans that support the approved technology strategy.
- Develop an IT security plan.
- Benchmark and recommend improvements and growth for IT infrastructure and systems.
- Recommend the annual IT department budget and administer the approved budget, including sourcing, purchasing, and budget review.
- Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
- Develop and recommend IT policies and procedures covering architecture, security, disaster recovery, standards, purchasing, and service provision, and implement them once approved.
- Recommend vendors and consultants, and administer approved contracts and service agreements.
- Manage deployment, monitoring, maintenance, development, upgrades, and support for IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
- Lead cross-functional resources delivering solutions from requirements definition through completion.
- Oversee end-user and help desk services delivered by the managed service desk provider, including monitoring service levels and contract performance.
- Manage IT hardware, software, and equipment assets.
- Provide content support for grant and donor applications and deliverables related to information technology.
- Supervise IT staff, including participating in recruiting, training, and staff development; setting performance objectives; and providing performance feedback.
- Coach staff to meet IT goals and hold staff accountable for results.
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What This Job Offers
Job Type
Full-time
Career Level
Director
