Director, Information Technology

CFS Brands•Oklahoma City, OK

About The Position

CFS Brands is seeking an experienced Director of Information Technology to provide operational and people leadership across its global technology environment. Reporting to the Vice President of Information Technology, the Director is accountable for IT Operations, End User Services, Network Infrastructure, and Cybersecurity across facilities and business units. The role builds capable, independent leaders; establishes consistent service and security standards; and translates business and technology priorities into measurable operational results. The Director partners with the VP of IT on planning, budgets, and major decisions and may assume responsibility for additional technology functions as organizational needs evolve. The position leads global infrastructure and service operations, including servers, enterprise platforms, storage, backups, disaster recovery, identity and access management, networks, connectivity, site infrastructure, and end-user support. It oversees security operations, incident response, risk and audit remediation, third-party controls, technology recovery testing, and coordination of business-continuity decisions. The Director also establishes operational standards and practices, manages budgets and vendors, and leads strategic programs and modernization initiatives. The role requires travel of up to 20% in support of multiple corporate initiatives. CFS Brands is headquartered in Oklahoma City, Oklahoma, and is a designer, manufacturer, and distributor of commercial foodservice, healthcare, and industrial hygiene products. The company states that it is committed to an inclusive work environment and participates in E-Verify.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field; equivalent relevant experience may be considered.
At least 10 years of progressive enterprise IT experience, including infrastructure, operations, networks, cybersecurity, or service delivery.
At least 5 years of leadership experience, including success managing and developing managers, supervisors, or multidisciplinary IT teams.
Experience supporting geographically distributed operations and managing complex, business-critical technology environments.
Ability to lead enterprise IT operations and establish global standards across diverse locations and business functions.
Strong knowledge of server and cloud infrastructure, storage, backup and recovery, identity and access management, and endpoint support.
Strong understanding of enterprise networking, connectivity, segmentation, remote access, and infrastructure lifecycle management.
Practical expertise in cybersecurity governance and operations, including incident response, monitoring, vulnerability management, and security risk.
Ability to establish operational KPIs, service-level expectations, disaster recovery objectives, and continuous improvement programs.
Demonstrated success developing managers into effective, independent leaders; improving team performance; coaching through performance challenges; establishing accountability; and building leadership succession.
Experience preparing and managing operating and capital budgets, business cases, forecasts, and vendor negotiations within approved authority.
Ability to prioritize competing initiatives, drive execution through accountable team leaders, resolve obstacles, and communicate progress, risks, and recommendations to organizational leadership.
Knowledge of ERP, CRM, warehouse management, manufacturing, data, web, and workflow platforms sufficient to partner with or lead assigned functions.
Excellent written and verbal communication, ability to influence organizational leadership, sound judgment, conflict resolution, and decisive leadership during critical incidents.
Business acumen, analytical problem-solving skills, and commitment to service excellence, security, and continuous improvement.

Nice To Haves

Professional certifications in IT service management, cybersecurity, cloud, networking, or project management.
Bilingual proficiency in Spanish.

Responsibilities

Lead global IT Operations, including servers, enterprise platforms, storage, backups, disaster recovery, identity and access management, and operational resilience.
Oversee End User Services and the Helpdesk, establishing service standards, escalation processes, customer experience expectations, and measurable support performance.
Direct global network infrastructure, connectivity, wireless, site infrastructure, and lifecycle planning across corporate, manufacturing, distribution, and international locations.
Lead IT security operations, incident-response exercises, vulnerability and audit remediation, third-party security controls, and technology recovery testing against defined recovery objectives.
Coordinate business-continuity decisions and enterprise risk acceptance with business owners and the VP of IT.
Partner with the VP of IT to develop and execute multi-year infrastructure, cybersecurity, and IT service roadmaps, translating strategic objectives into operational priorities, resource plans, and measurable outcomes.
Build, coach, and develop high-performing managers and team leaders; set expectations, provide feedback, address performance gaps, identify emerging talent, and establish succession plans.
Establish a culture of accountability, operational discipline, and continuous improvement, with actionable plans, named owners, measurable outcomes, realistic timelines, and regular performance reviews.
Ensure reliable operations through incident, problem, change, asset, capacity, and configuration management practices; oversee major incident response and service restoration.
Establish and enforce consistent IT policies, architecture standards, access controls, documentation, and operational processes across global facilities.
Develop operating and capital budget plans, manage spending and forecasts, and recommend major investments and commitments for VP of IT approval.
Lead strategic programs, infrastructure modernization, technology integration, and cross-functional initiatives with clear ownership, milestones, performance measures, risk management, and follow-through.
Make operational, staffing, and financial decisions within delegated authority; recommend capacity and priority tradeoffs and escalate material business risks, enterprise-level priority changes, and significant investment decisions to the VP of IT.
Manage critical vendors, managed service providers, licensing, contracts, service levels, and supplier performance to maximize value and reduce operational risk.
Assume leadership responsibility for additional technology functions as assigned based on evolving organizational needs, business priorities, and departmental structure.